Loan Operations Team Lead
About The Position
The Loan Operations Team Lead is responsible for guiding and assisting the team and will monitor and generate all written communication timely and accurately for operations loan portfolios. This position will be responsible for error resolutions and process changes/updates to reduce ongoing inaccuracies. The Loan Operations Team Lead supports management as an escalation point and acts as the point person for initial internal department questions regarding the processing of all loan functions. This position will support training of all functions including, but not limited to, reports and MSP data processing.
Requirements
- High school diploma or equivalent required
- Minimum three years loan servicing experience required.
- Full understanding of reports, and loan documents preferred.
- Understanding of FHA, VA, USDA Government loan products preferred.
- Effective verbal and written communication skills with ability to instruct members of team.
- Some reporting experience and data analytics
- Experience using Microsoft Office
- Intermediate Microsoft Excel skills
- Displays strong organizational skills and manages time effectively.
- Ability to multi-task and deal with competing priorities
- Ability to meet deadlines.
- Ability to adapt to a changing environment.
- Ability to understand and utilize investor guidelines.
Nice To Haves
- Associated Degree Preferred
- Full understanding of reports, and loan documents preferred.
- Understanding of FHA, VA, USDA Government loan products preferred.
Responsibilities
- Updates and reviews the MSP system with all new data input on the portfolio.
- Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines.
- Review upcoming changes to ensure data is accurate and consumer disclosures are sent in a timely manner.
- Supports other members of the team on training and awareness.
- Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data.
- Provides support to newer members of the team to ensure the department is following process uniformly.
- Completes all data requirements within MSP on any and all acquired loan population that will need specific MSP data requirements.
- Assists, trains, and guides the team in their role and responsibilities as it pertains to the directives given to them pertaining to loan assignments.
- Serves as the go to for others on the team.
- Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.
- Performs miscellaneous duties as assigned.
Benefits
- Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance.
- We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays.
- In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
