Loan Operations Supervisor

SYNERGY BANK•Cypress Gardens, LA

17h•$50,000 - $75,000•Onsite

About The Position

Performs assigned daily duties in the Loan Operations Department as well as special projects. As a supervisor, assists department employees with process and procedure questions. Works closely with Loan Operations Director to evaluate processes/procedures and job rotation in the department. Manages, coaches, and provides leadership to the Loan Operations department with an emphasis on innovation and efficiency.

Requirements

Knowledge of Bank policies, pertinent regulations, local economy, and customer base
Ability to communicate professionally and effectively both verbally and in writing.
Strong supervisory skills
Ability to motivate team and promote change.
Ability to work independently and as part of a team.
Ability to self-motivate, organize, and prioritize daily tasks.
Proficient in Microsoft Word and Excel
Must have the attention span to stay alert and attentive during a normal 8-hour workday.
Must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
Must have forward-thinking ability and always look for process improvements.
Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
Physical and cognitive ability to perform the essential duties and functions of his/her job.
Ability to safeguard and maintain confidential information as directed by Federal law and Company policy.

Nice To Haves

Bachelor of Business Administration, Finance, or Accounting
Supervisory experience
10+ Years of Experience in similar job functions
Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.

Responsibilities

Provides leadership, supervision, and direction to Loan Operations personnel.
Oversee daily Loan Operations activities, including but not limited to: Lender Pay Balancing, E-OSCAR credit disputes and monthly reporting, End-of-month processing and reporting, File updates and maintenance, Risk code updates, Letter of credit balancing, Review and resolution of CIP exceptions, Coupon book and tuition payment verification, General loan maintenance functions
Ensures loan collateral is adequately insured by verifying insurance requirements are met in a timely manner.
Ensure collateral liens are properly and timely perfected or reinscribed to maintain the Bank’s required lien position.
Verifies loan files are accurately scanned, indexed, and maintained in accordance with Bank standards.
Demonstrates the ability to perform all departmental duties and serves as a backup when necessary
Works closely with the Loan Processing Manager to ensure loans are set up accurately and efficiently.
Collaborate with the Loan Operations Director to resolve operational issues, assess risk, and implement process improvements while promoting a strong team environment.
Ensure compliance with the Bank’s Loan Policy and applicable regulations.
Provides training, guidance, and ongoing development opportunities to ensure staff have the tools and resources necessary to perform effectively.
Conducts employee performance evaluations in accordance with Bank policies
Identifies and recommends process improvements to increase operational efficiency and effectiveness
Participates in special projects and assists other departments as needed.
Cross sells Bank products and services to meet customer needs.
Delivers excellent customer service to both internal and external customers.