Loan Operations Specialist I

Vibrant Credit Union•Moline, IL

20h•Onsite

About The Position

Position Overview: The Loan Operations Specialist I will assist in all functions of consumer loan operations. This role will serve as an expert in payoff processing, title processing, GAP/Warranty claims and insurance tracking, and account verification. This role will also provide the highest level of service to members needing to perform maintenance on their loans.

Requirements

High School Diploma or General Education Degree required
Six months experience working at a financial institution is preferred
Basic knowledge of core banking systems, phone and ticketing systems, and loan servicing systems to complete tasks
Basic knowledge of loan servicing compliance requirements
Minimum 2 years' experience processing car titles

Responsibilities

Resolve assigned tickets meeting Service Level Agreements
Process total loss claims, Skip a Pay on eligible retail products, and EFT payments
Answer inquiries and verify data with third-party insurance providers and provide proper documentation through appropriate channels
Execute payment reversals and receivable corrections on all loan products
Process retail and mortgage loan payoffs, product cancellations, and maintenance
Complete and provide members with Adverse Actions
Complete Serviceman Civil Relief Act (SCRA) requests, maintenance, and compliance
Responsible for sorting incoming mail to the proper department
Generate loan-specific reports from core system as requested by management
Complete loan file document maintenance and clean up
Check-in both paper and electronic titles
Complete UCC/title releases after payoff to adhere to policy and procedure standards
Administer rate maintenance on loans and products
Submission of new memberships to the Illinois Consumer Council