Loan Operations Servicing Associate
About The Position
As a Loan Operations Servicing Associate, you will utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files. You will work within a portfolio of existing retail and commercial loans, accurately servicing loan accounts, reconciling general ledger accounts, and processing completed loan correspondence. This role requires a knack for detail when completing requests and reviewing documentation that is sent to external customers, maintaining excellent support documentation, and providing great customer service through communication with both external and internal customers. This position offers a high degree of daily variety and requires a flexible approach to changing priorities.
Requirements
- Ability to communicate effectively (written and verbally)
- Ability to maintain confidentiality
- Ability to work with speed and accuracy
- Ability to grasp technical information quickly
- Ability to apply solid reasoning, analytical and mathematical skill
- Ability to work independently and as a team member
- Knowledge of automated underwriting and agency guidelines
- Proficient knowledge of Microsoft Office products, including Word and Excel
- Knowledge or strong desire to learn facets or core servicing software and loan products and services
Nice To Haves
- Experience working in Encompass
- Experience working in DecisionPro
- Experience working in AUS
- Experience working in LaserPro
- Experience working in GUS
Responsibilities
- Provide support to lending personnel and all other internal customers
- Create and maintain complete and accurate loan files
- Accurately service loan accounts within a portfolio of existing retail and commercial loans
- Reconcile general ledger accounts
- Process completed loan correspondence
- Complete requests and review documentation that is sent to external customers
- Maintain excellent support documentation
- Communicate with both external and internal customers to provide great customer service
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education Assistance Program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
