Loan Operations Manager II- Real Estate Secured Lending

TD Bank • Lewiston, ME

1d • $91,000 - $136,240

About The Position

The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors.

Requirements

• Work experience equivalent to Bachelors degree
• 3-5 years related experience required
• In-depth knowledge of principles, policies, and practices related to operations
• Demonstrated leadership, delegation, coaching, and mentoring skills
• Demonstrated ability to resolve operational issues and conflicts
• Excellent written and verbal communications skills
• Demonstrated problem/conflict resolution skills
• Demonstrated knowledge of relevant banking and regulatory rules and policies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
• Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
• Exhibit forward thinking capabilities
• Occasional travel required

Nice To Haves

• Regulatory Compliance knowledge
• Quality Assurance/Quality Control experience
• Proven Leadership experience
• Audit Readiness understanding
• Process Improvement experience
• Reporting experience

Responsibilities

• Oversees operations of several functions or processes within operations
• Develops and manages the team by recruiting, training and coaching
• Leads and applies the performance management process, supporting Employees in their personal and performance development
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Participates or leads multiple projects within department or across divisions
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Influences others to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Delegates budgetary assignments to subordinate managers

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees