Loan Operations Manager – Financial Control & Quality Assurance

Rockland Trust Company•Peabody, MA

About The Position

Rockland Trust is currently seeking a Loan Operations Manager – Financial Control & Quality Assurance to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Requirements

Education: Bachelor’s Degree required
Experience: 5+ years of experience in banking operations
At least 2 years in a managerial or leadership role
Skills & Knowledge: Strong understanding of Financial Accounting Standards (ASC 310 and related guidance)
Familiarity with federal and state banking regulations
Advanced proficiency in Microsoft Office Suite
Excellent communication skills across all levels of management
Strong business acumen and strategic thinking
Proven leadership and talent development skills

Nice To Haves

Experience with FIS Horizon Core Banking System preferred

Responsibilities

Manage daily loan operations across loan portfolios, including: Commercial, business, consumer, home equity, and residential mortgage loans
General loan servicing, back-to-back swaps, FX transactions
Asset-based lending, floor plan, business credit cards
General ledger and DDA reconciliations
Loan-related reporting (e.g., New Market Tax Credit, delinquency, non-performing assets, SBA 1502)
Collaborate with Finance partners on loan-related transactional, general ledger, and financial reporting initiatives and problem-solving.
Manage daily/monthly General Ledger reconciliation process and DDA accounts associated with servicing the Bank's loan portfolio, both owned and serviced for others in accordance with accounting policy.
Responsible for transaction exception processing including unposted and unapplied payment accounting in accordance with applicable regulation.
Ensure compliance with federal and state regulations including: RESPA (Regulation X), TILA (Regulation Z), SCRA, CRA, GLBA, FACT Act, UDAPP, Biggert-Waters Act, etc.
Manage daily Quality Control processes providing oversight and performance feedback aligned with KPI and KRI criteria and industry best practices.
Provide operational financial workflow guidance, system integrations, and technology enhancements.
Monitor and report Loan Operations expense to plan monthly results to Loan Ops leadership team.
Maintain system functionality and data integrity within: FIS Horizon Core, Stucky ABL, and BASE 2000
Interpret complex loan documentation to ensure accurate system entry and servicing.
Monitor operational performance against Service Level Agreements (SLAs).
Collaborate with lending units and other departments to enhance customer experience and ensure compliance.
Establish and track Key Performance Indicators (KPIs) aligned with business goals.
Assist in annual budget preparation and conduct variance analysis throughout the year.
Promote a positive and collaborative work environment with a focus on team development.
Stay current with regulatory changes, especially those impacting bank holding companies over $10B.
Partner with the Finance Department on loan accounting, including purchased credit impaired loans.
Review internal reports and data models to ensure accuracy and completeness.
Lead, coach, and mentor team members, fostering career development and cross-functional exposure.