Manager, Quality Assurance/Quality Control

Boot Barn • Irvine, CA

6h • $80,000 - $90,000

About The Position

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Manager of Quality Assurance/Quality Control has a keen eye for detail and extensive experience in quality system development and control. This position is responsible for ensuring all external and internal quality assurance standards are met before our product reaches our customers. This candidate will continue to define the division’s QC/QA initiative and implement best practices with the purpose of identifying non-conformity issues and improving overall customer satisfaction.

Requirements

• Bachelor’s degree in Supply Chain, Business, or related field.
• 7–10+ years of experience in QA/QC within apparel or footwear.
• Strong knowledge of global audit protocols.
• Working knowledge of ISO, ASTM, AATCC standards and test methods.
• Experience working with global factories.
• Ability to manage third-party audit firms.
• Strong communication and negotiation skills.
• Analytical and data-driven decision making.
• Ability to influence cross-functional teams.
• High integrity and cultural sensitivity.
• Willingness to travel internationally as required.
• Thorough knowledge of manufacturing related quality assurance methodologies and standards.
• Experience working with ANSI or other sampling tables.

Responsibilities

• Design, deploy, and maintain the business unit’s quality management processes.
• Develop best practices for in-line and final inspections, product testing, and reporting.
• Evaluate and improve all processes that impact product quality and customer satisfaction.
• Prepare and communicate quality performance reports to suppliers, internal teams, and executive management.
• Establish and maintain QA audit standards for new and existing suppliers—domestic and international.
• Collaborate cross-functionally with internal teams, agents, and vendors to implement effective QA/QC protocols.
• Manage third-party lab testing programs (e.g., with Bureau Veritas), including test protocol development and execution.
• Advise internal and external stakeholders on product improvements and technical solutions.
• Oversee quality review during new vendor onboarding, ensuring completion of audits, certifications, and corrective action plans (CAPs ).
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Benefits

• Competitive salary.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, Dental, Vision and Life Insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager