Loan Operations Escrow Administrator I

Peoples Bank • Marietta, OH

5d

About The Position

This position is responsible for monitoring, reviewing and processing escrow payments for property taxes as well as premiums for both hazard and flood insurance on real estate that Peoples Bank is holding as collateral. The purpose of this position is to protect the bank’s interest in collateral securing residential mortgages and commercial loans by ensuring borrowers maintain adequate insurance.  Additionally, this position is responsible for processing insurance claims, adding transfers, and completing loan service requests.  Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding loans serviced by Peoples Bank.  Other functions that support the above mentioned processes will also be the responsibility of the position.

Requirements

• High School Diploma or equivalent required, Associates Degree preferred
• At least one year of banking experience preferred
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Basic knowledge of Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment
• High School diploma or equivalent

Nice To Haves

• Associates Degree

Responsibilities

• Receive, monitor and disburse funds from escrow accounts for taxes and property/flood insurance premiums timely manner
• Monitor and coordinate activities with third party vendors that assist with tax, insurance, and force placement tracking
• Research loan account exceptions as reported by the bank’s tracking vendors
• Review annual escrow analysis statements to trouble shoot exceptions
• Monthly review of PMI suspect journal to efficiently process PMI exceptions
• Review insurance reports to properly disburse force place property/flood insurance premiums timely
• Answer calls and research questions from internal and external customers
• Add and check back automatic transfers to IBS Insight
• Complete service requests input through our Salesforce service system
• Develop and update written procedures
• Review system reports to proactively identify any issues on escrow accounts
• Cross train with other positions within the Loan Operations department
• Will complete special projects as assigned

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees