Loan Operations Collateral Clerk I

Bank OZK•Ozark, AR

About The Position

Responsible for performing a variety of daily back-office loan functions, including research, input, and quality assurance of collateral for originated loans. Assists new and existing retail banking centers and a variety of back-office departments with loan account maintenance and other responsibilities in a professional and accurate manner and according to Bank policy and procedures.

Requirements

Knowledge of administrative and clerical procedures related to loan administration
Ability to handle confidential information professionally
Ability to learn and perform effectively in a fast-paced environment
Ability to calculate figures such as percentages and fractions
Ability to multitask, handle repeated interruptions, adapt to change, and meet exacting deadlines
Ability to work without close supervision
Ability to demonstrate excellent internal and external customer service skills
Ability to communicate effectively both verbally and in writing
Ability to work extended hours as necessary to accomplish work objectives
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
High school diploma or equivalent required
Minimum of one (1) year experience with Microsoft Office, including Word, Excel, and Outlook, required
Minimum of one (1) year administrative/clerical experience required

Responsibilities

Performs general collateral loan file maintenance, requests, and code changes.
Researches and books collateral for a variety of loan types (i.e., consumer non-real estate, commercial non-real estate, consumer real estate, commercial real estate, indirect marine/RV lending).
Researches and processes email requests, utilizing the designated email group, pertaining to collateral from Commercial Banking/Lending and various back-office departments.
Researches confidential documents to ensure accuracy of collateral input.
Researches and processes assigned daily reports, as needed.
Performs daily maintenance of collateral-related projects, as needed.
Performs quality assurance of collateral input to ensure complete and accurate information.
Communicates via appropriate, approved, and professional media with other departments to ensure accurate input of records into the core software.
Files and/or scans documents to ensure accurate record-keeping.
Supports Commercial Banking/Lending and other frontline staff by responding to and researching inquiries.
Reviews and maintains reference material needed to support collateral determinations.
Mentors and trains other staff as necessary and appropriate for the role.
Completes all assigned training in a timely manner.
Maintains good punctuality and attendance at work
Follows Bank policy, procedures, and guidelines.
Performs other duties as assigned.