Loan Operations Associate
About The Position
As a Loan Operations Servicing Associate, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files A Day in the Life – You will work within a portfolio of existing retail and commercial loans, accurately servicing loan accounts, reconciling general ledger accounts, and processing completed loan correspondence. Your knack for detail comes in handy as you are completing requests and reviewing documentation that is sent to external customers and maintaining excellent support documentation. Your communication with both external and internal customers will be key in providing great customer service. This role offers a high degree of daily variety and requires a flexible approach to changing priorities.
Requirements
- Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
- Knowledge of automated underwriting and agency guidelines
- Proficient knowledge of Microsoft Office products, including Word and Excel
- Knowledge or strong desire to learn facets or core servicing software and loan products and services
Nice To Haves
- Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS
Responsibilities
- accurately servicing loan accounts
- reconciling general ledger accounts
- processing completed loan correspondence
- completing requests and reviewing documentation that is sent to external customers
- maintaining excellent support documentation
- communication with both external and internal customers
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays, and bereavement leave
- Education Assistance Program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
