PGIM - Associate Manager, Loan Operations

Prudential Financial • Newark, NJ

7h • Hybrid

About The Position

As part of the PGIM's Private Credit Investment Operations team, you will play a critical role in supporting our Private Credit investment business. This position focuses on loan servicing for PPC’s Direct Lending platform and requires close collaboration with internal and external stakeholders to ensure seamless deal execution. You will be responsible for managing the full lifecycle of loan servicing activities, ensuring operational excellence and compliance across all transactions. Your role will involve coordinating with deal teams, fund operations, and external banking partners to facilitate accurate and timely settlements. You will also contribute to strategic initiatives aimed at enhancing system capabilities and streamlining processes. This position is based in our office in Newark, New Jersey and will follow a hybrid schedule (3 days in office).

Requirements

• Bachelor undergraduate degree and 5+ years in the banking and financial services industry
• Familiarity with loan closing and servicing processes
• Strong attention to detail
• Strong PC skills, including extensive knowledge of Microsoft Suite, specifically Excel
• Excellent communication and analytical skills
• Ability to manage multiple assignments and changing priorities
• Critical thinking and problem-solving experience
• Ability to convey sense of urgency and to work productively with both internal and external business partners

Nice To Haves

• Previous exposure with direct lending and private credit funds
• Knowledge of Wall Street Office or other middle office systems

Responsibilities

• Serve as the primary relationship manager for fund administrators and third-party lenders.
• Provide daily operational support to fund operations, deal teams, and business partners.
• Assist in the ongoing management of multiple middle-market direct lending products (e.g., CLO, BDC).
• Support transaction execution by tracking upcoming deal closings and managing the funding and hedging process.
• Review and validate closing documentation, including credit agreements, funding memos, and wire instructions.
• Ensure all trade and funding details are accurately captured in internal systems prior to settlement.
• Approve and review accurate trade booking, new loan setup, and reconciliation of cash discrepancies.
• Maintain accurate and up-to-date records in Wall Street Office or equivalent loan servicing platforms.
• Navigate complex settlement activities with borrowers and the banking community.
• Manage daily production including cash forecasting and positioning.
• Ensure timely review and release of deal funding wires in alignment with standard operating procedures
• Support system enhancements and process improvements to increase efficiency and reduce risk.
• Mentor and support junior team members, fostering a collaborative and high-performing environment.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees