Loan Officer Associate (Bilingual in Spanish Required)

Nova Home Loans•Peoria, AZ

About The Position

The Loan Officer Associate proactively supports assigned loan origination team to originate mortgage loans and enhance business relationships which will generate future loans. Consult and advise customers regarding which financial products best meet customers’ needs based upon detailed analysis. Perform work directly related to the general business operations of the origination team, NOVA and NOVA’s customers. Evolving as a Loan Officer Associate by having…

Requirements

High School Diploma or GED is required.
Mortgage Loan Originator License with a maintained license in good standing is required.
A minimum of two (2) years of recent work experience as a Loan Officer, Underwriter or Processor within the mortgage industry preferred.
Previous experience in a field requiring customer service preferred.
Fluency in English and Spanish (ability to read, write, and speak both languages professionally)
Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
Able to maintain high level of confidentiality regarding private, trade secret and/or proprietary information.
Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
Effective oral and written communication skills; excellent responsiveness to customers and NOVA personnel.

Responsibilities

Delivers superb customer service, including competently coordinating and directing all aspects of the loan process, keeping the customer well informed of same, and providing information and required documentation to customers in a timely manner.
Counsels and pre-qualifies potential customers, including the obtaining of complete and accurate loan application information, analyzing such information, and advising customers regarding all aspects of the loan process, feasibility of granting loan and alternative financial products available.
Collects and analyzes information regarding customer’s income, assets, investments, or debts; determines which financial product best meet the customer’s needs and financial circumstances; advises the customer regarding the advantages and disadvantages of various financial products and credit options; and markets, services or promotes financial products offered by NOVA.
Provides an “Items Needed Worksheet” and schedules an appointment with the client.
Directs, manages, and coordinates all aspects of each individual loan that is originated from application to closing, including communications with the customer and the loan personnel.
Collects and confirms the accuracy of all necessary supporting loan documentation, including credit histories, financial statements along with the appropriate fee and lock-in information, and ensure all loans conform to all applicable terms and guidelines.
Conducts extensive research on subjects related to loan industry including, but not limited to applicable regulations related to NOVA products; market strategies; potential new audiences for products; and industry standards and developments.
Responsible for researching products and underwriting guidelines; stays informed of market trends and developments; stays abreast of new types of loans and other financial services and products.
Obtains pricing, secures, and locks precise loan terms, and effectively communicates loan details and terms with clients.
Exercises sound professional judgment in all matters related to NOVA including knowledge of products, statutory and other requirements, identifying client needs.
Responsible for understanding and complying with all laws, rules and regulations pertaining to all types of mortgage loans.
Supports Loan Officer in generating bona fide business leads and developing referral business to locate prospective customers.
Regularly monitors and manages systems to identify and pursue viable leads.
Monitors database for accuracy and potential marketing opportunities
Perform other duties as assigned.