Loan Counseling Assistant

Idaho Housing and Finance Association•Boise, ID

About The Position

We are seeking a dedicated and compassionate Loan Counseling Assistant to join our Loan Servicing team. In this role, you will support Loan Counselors and work closely with borrowers who are past due on their mortgage payments. You will play a key role in reviewing loan assistance applications, ensuring completeness, and helping borrowers move toward solutions that allow them to remain in their homes. If you are detail-oriented, organized, and passionate about helping others, we encourage you to apply. At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

High school diploma or equivalent required; additional education preferred
1–3 years of experience in loan servicing, collections, or related field preferred
Strong communication skills, both written and verbal
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong analytical skills and ability to handle confidential information professionally

Responsibilities

Review loan modification and assistance applications for completeness and accuracy
Communicate with borrowers and Loan Counselors regarding application status and next steps
Assist with delinquency resolution through borrower support and collection efforts
Prepare and follow up on loss mitigation packets to ensure timely processing
Maintain accurate records of borrower interactions and application progress
Evaluate borrower eligibility for home retention programs and provide customer support

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