Loan Operations - Loan Collateral Release Specialist I

SmartBank•Knoxville, TN

18d•Onsite

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. Position Summary: The Loan Collateral Release Specialist I is responsible for organization, tracking, and maintenance of both electronic and physical loan documents. This role ensures releases are completed within regulatory timeframes and maintains collateral files within the loan vault. The Loan Collateral Release Specialist I provides operational support by imaging documentation, filing loose documents, preparing files for storage or destruction, and responding to internal document requests promptly and professionally. The Loan Collateral Release Specialist I will also meet targeted performance levels and communicate with bank management to promote efficient and accurate workflow while also establishing positive working relationships.

Requirements

High school diploma or equivalent required.
Minimum 3 years' banking or customer service experience required.
Ability to apply knowledge and sound judgment in decision-making while adhering to SmartBank policies.
Proficient level of computer competency including Microsoft Office, FIS and nCino.
Excellent interpersonal and written communication skills.
Ability to interact with a diverse group of people with tact and professionalism.
Must be capable of handling confidential information in a trustworthy manner.
Must possess the ability to handle multiple tasks simultaneously, with frequent interruptions.
A willingness to accept innovative ideas and methods and be agreeable to change.
Detail oriented and ability to function in a team environment.
Self-starter with willingness to embrace change.
Able to prioritize and manage daily workflow.
Maintains a competent level of expertise and knowledge of Federal Lending Regulations
Demonstrates the ability to maintain a positive attitude.
Elevated level of integrity.
Able to maintain regular and predictable attendance.
Able to sit for extended periods of time.
Frequent and regularly required movements using wrists, hand and/or fingers.
Ability to hear average or normal conversations and receive ordinary information.
Must be available to work the required schedule of the Loan Collateral Release Department on site.
May be required to travel to training sessions or meetings.

Nice To Haves

Bachelor's degree in business or equivalent work experience is preferred.
One year's loan-related experience is preferred.

Responsibilities

Upholds SmartBank Core Values and Core Purpose.
Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
Establish standards of excellence for the area and look for ways to improve and promote quality.
Maintain knowledge of release laws and requirements for multiple states and collateral types.
Communicate with relationship managers as needed on loan status updates.
Process all paid out loans including deed releases, UCCs, titles, CDs, etc.
Send all paid out documentation for recording to the appropriate state and county.
Maintain collateral files and ensure proper placement within the loan vault.
Image loan, customer, and financial documentation.
Provide copies of documents and files to associates as requested.
File wet signature documentation and other singular documents within three days of receipt.
Prepare and package closed files for offsite storage or destruction.
Maintain accurate entries in records retention systems.
Assist with weekly collateral baskets and monitor recorded mortgages.
Communicate with flood vendor to terminate Life of Loan tracking on paid out loans.
Comply with all departmental procedures and policies.
Required to stay up to date on all systems by attending webinars or classes as needed.
Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Perform other duties and special projects assigned.