LOAN ASSISTANT MANAGER

Glacier Bancorp, Inc.•Pleasant Grove, UT

About The Position

Altabank, Division of Glacier Bank, is looking for a Full-time Loan Assistant Manager for our Grove Creek branch. Position Purpose The Loan Assistant Manager is responsible for leading and supervising the loan assistant staff at Altabank. This role ensures efficient support for loan officers, accurate loan documentation, and compliance with regulatory requirements. The manager will foster a collaborative environment, drive operational excellence, and maintain high service standards for internal and external stakeholders.

Requirements

Two to five years of similar or related experience.
A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.
Extensive knowledge of commercial lending practices and procedures.
Good communication, interpersonal and organizational skills
Must demonstrate mastery level knowledge of common computer skills for Microsoft Office including a working knowledge of Outlook, adequate typing skills, and file organization as it relates to File Explorer and the ability to quickly learn and teach new computer software.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

Responsibilities

Manage and mentor the loan assistant team, providing training and guidance to ensure high performance.
Conduct regular team meetings to communicate goals, updates, and best practices.
Monitor individual and team productivity, providing feedback and coaching as needed.
Oversee daily activities of loan assistants, ensuring timely and accurate completion of tasks.
Assign workloads and prioritize tasks to meet deadlines and service standards.
Ensure all loan documentation and processes comply with federal, state, and company regulations.
Implement and maintain quality assurance standards within the team.
Assist with audits and reporting requirements.
Serve as an escalation point for complex inquiries from internal teams and clients.
Promote a customer-focused culture within the team.
Identify inefficiencies and recommend process enhancements.
Support implementation of new technologies and workflows to improve productivity.
Manage the production of metrics reports and collaborate with key business partners on end to end process improvement.
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given they need to reach out to their supervisor for further clarification or additional training.
Adhere to Altabank Core Values.
Keeps management appropriately informed of area activities and of any significant problems.
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Duties can change.