Loan Assistant II

SouthState Bank•Raleigh, NC

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The responsibility of a Loan Assistant II is to direct the timely processing and fulfillment of Commercial loans. Additional tasks may be assigned at the direction of the Market Leaders. As a Loan Assistant II, you will play a critical role with the deal team managing simple and semi complex commercial loans and basic to semi complex client relationships. You will be responsible for the accuracy and uniformity of all loan documents to minimize the risk of loss to the Bank. Additionally, you will assist with loan issue investigations and resolution. This position requires a solid understanding of loan products and procedures, making it ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry.

Requirements

Excellent time management, organizational skills, and attention to detail required.
Excellent communication, and interpersonal skills.
Excellent computer skills required, especially Microsoft Office.
Ability to prioritize tasks, think and work independently.
Ability to exercise good judgment to analyze and problem solve situations that arise.
Ability to exercise personal and professional responsibility and work with limited direction.
Education: A high school diploma or equivalent is required.
Experience: 3-4 years of experience in commercial lending documentation.
3-4 years of Loan Assistant I or comparable experience.

Nice To Haves

Bachelor’s degree or additional course work in banking, finance or lending is an asset.

Responsibilities

Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.
Prioritize tasks effectively to meet processing goals and customer expectations.
Provide back-up support to other Loan Assistants to cover PTO requests, and absences.
Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance
Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
Input data into loan processing systems accurately and efficiently.
Order title searches, UCC searches, appraisals and flood certifications as needed.
Coordinate closings with lenders, attorneys, insurance agents and clients.
Initiate the disbursement of closing funds and issues loan proceeds via checks and/or wires.
Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner.
Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary.
Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings
Maintain clear and effective communication with an increased number of lenders (up to 2-3), and other stakeholders throughout the loan process.
Provide exceptional client service through offering assistance and responding to questions and requests for information
Notify clients of any issues or discrepancies that may arise and assist in resolving them.
Advocate our culture by providing prompt, efficient, and exceptional customer service.
Build internal and external relationships with customers.
Demonstrate a commitment to the Company’s core values.
Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals.
Participate with community organizations and in community projects.
Actively participate in learning and development for continued personal and professional development.
Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met.
Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.