Loan Administrator II

First Mid•Champaign, IL

About The Position

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. Responsible for providing day to day support to the lending team including coordinating loan closing, organizing customer files, monitoring financial documents and supporting all lending initiatives. Performs record keeping functions including payment processing and balancing. Acts as first point of contact with loan customers and responsible for providing a high level of customer service. Responsibilities include, but are not limited to: Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence. Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Processing. Works independently handling accounts of larger size and complexity and/or larger volume of accounts. Maintains customer’s credit file in an orderly and accurate manner while in their possession. Forwards new loans and updated documentation to Post Closing to be archived on Director. Reviews files for appropriate documents and responsible for following up on exceptions. Greet customers and prospective customers, directing them to the appropriate personnel. Assists customers with questions, balance information, payments, line of credit advances, payoff quotes and tax reporting calculations on a continuous basis. Retrieves information requested for credit ratings and loan confirmations. Prints, reviews and distributes a variety of management reports. May provide coaching and guidance to other loan administrators. Actively cross-sells bank related products in a professional manner. Completed required training associated with job function. Performs other related duties as assigned.

Requirements

High School Diploma required
Specialized education/training normally acquired through two plus years of experience
Excellent computer skills.
Advanced knowledge and mastery of word processing and spreadsheet functions.
High level of understanding of lending function, loan system and Premier system.
Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
High level of interpersonal skills to interact with customers and potential customers in a professional manner.
High level of knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.

Responsibilities

Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence.
Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Processing.
Works independently handling accounts of larger size and complexity and/or larger volume of accounts.
Maintains customer’s credit file in an orderly and accurate manner while in their possession.
Forwards new loans and updated documentation to Post Closing to be archived on Director.
Reviews files for appropriate documents and responsible for following up on exceptions.
Greet customers and prospective customers, directing them to the appropriate personnel.
Assists customers with questions, balance information, payments, line of credit advances, payoff quotes and tax reporting calculations on a continuous basis.
Retrieves information requested for credit ratings and loan confirmations.
Prints, reviews and distributes a variety of management reports.
May provide coaching and guidance to other loan administrators.
Actively cross-sells bank related products in a professional manner.
Completed required training associated with job function.
Performs other related duties as assigned.