Load Planner

BTI Solutions•Coppell, TX

About The Position

Why work with us? Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate – measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions’ largest source of new clients. Google Review 4.4, Facebook Review 4.8 Load Planner Responsibilities: Serve as the point of contact for customer relations Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR) Provide excellent customer service in all aspects from booking to cargo delivery on time Request for Quote with carriers and negotiate the spot rates Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality Communicate daily with customers, carriers, and internal staff Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact Monitor account issues and communicate/liaison with management to implement/drive solutions Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes Report as needed (Service failure report, claim/damage report, others) Ensure the accuracy of data entry into Cello and other systems as needed Monitor trends and report changes to management for action Requirements/Qualifications: High School Diploma or GED Required; Bachelor Degree Preferred +4 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook Self-motivated and works well under pressure with minimal supervision Highly organized with ability to manage multiple projects, while paying close attention to detail Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong customer orientation and strong negotiating skills Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills Experience with NAFTA/USMCA cross border transportation preferred Warehouse and/or manufacturing knowledge preferred We are an outstanding national staffing company with 19 years of success Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.

Requirements

High School Diploma or GED Required; Bachelor Degree Preferred
+4 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer orientation and strong negotiating skills
Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills

Nice To Haves

Experience with NAFTA/USMCA cross border transportation preferred
Warehouse and/or manufacturing knowledge preferred

Responsibilities

Serve as the point of contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request for Quote with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed
Increase customer satisfaction and business share through regular contact
Monitor account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
Report as needed (Service failure report, claim/damage report, others)
Ensure the accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to management for action