Load Planner
About The Position
Serve as the point of contact for customer relations Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR) Provide excellent customer service in all aspects from booking to cargo delivery on time Request for Quote with carriers and negotiate the spot rates Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality Communicate daily with customers, carriers, and internal staff Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact Monitor account issues and communicate/liaison with management to implement/drive solutions Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes Report as needed (Service failure report, claim/damage report, others) Monitor trends and report changes to management for action
Requirements
- High School Diploma or GED Required; Bachelor Degree Preferred
- +2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple projects, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer orientation and strong negotiating skills
- Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
Nice To Haves
- Experience with NAFTA/USMCA cross border transportation preferred
- Bilingual in Korean/English or English/Spanish preferred
- Warehouse and/or manufacturing knowledge preferred
Responsibilities
- Serve as the point of contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Provide excellent customer service in all aspects from booking to cargo delivery on time
- Request for Quote with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
- Report as needed (Service failure report, claim/damage report, others)
- Monitor trends and report changes to management for action
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
