LO Assistant

Fairway Home Mortgage•San Leandro, CA

2d•Onsite

About The Position

Join Our Team: Loan Officer Assistant (In-Office) Are you a detail-oriented professional with a passion for the mortgage industry? We are looking for a proactive Loan Officer Assistant to play a vital role in our lending process. In this position, you will be the engine behind the scenes, ensuring our loan applications move smoothly from initial contact to a successful closing. How You’ll Make an Impact As a key partner to our Loan Officers, you will manage the administrative and technical pulse of the loan lifecycle. Your primary mission is to ensure accuracy, maintain momentum, and provide a world-class experience for our clients. Loan Pipeline Management: Prepare loan packages, verify documentation for accuracy, and proactively resolve any missing items or conditions. Technical Coordination: Navigate Automated Underwriting Systems (AUS) to pre-qualify customers and utilize Encompass to keep files moving efficiently. Third-Party Liaison: Act as the central point of contact for escrow officers, appraisers, inspectors, and insurance agents to ensure all requirements are met. Client Advocacy: Provide exceptional service by keeping borrowers and real estate partners informed at every milestone, ensuring a "no-surprises" path to closing. Strategic Support: Manage databases, assist with creative marketing campaigns, and stay ahead of the curve on market trends and new loan products. What You Bring to the Table Industry Experience: 1+ years of experience in mortgage lending or a related sales/financial environment. Tech Savvy: Proficiency in Encompass360 is highly preferred. Problem-Solving Mindset: A proven ability to analyze data, research complex issues, and make sound decisions in a fast-paced environment. Communication Skills: Excellence in building relationships with internal teams and external partners (agents, title companies, and clients). Knowledge Base: A basic understanding of Conventional, FHA, USDA, and VA loan programs, along with general mortgage regulations. Requirements Education: High School Diploma or GED. Licensing: NMLS license is a plus, but not required. Why Join Us? We value a "can-do" spirit and a culture rooted in accountability, diversity, and continuous improvement. We don’t just close loans; we build a collaborative environment where creativity and fun are part of the daily routine. Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. To view your rights as an employee in the United States, you may select the following link: mandatoryview.com Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings. We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected] . We can answer any questions and keep you updated on future opportunities. Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.

Requirements

1+ years of experience in mortgage lending or a related sales/financial environment.
A proven ability to analyze data, research complex issues, and make sound decisions in a fast-paced environment.
Excellence in building relationships with internal teams and external partners (agents, title companies, and clients).
A basic understanding of Conventional, FHA, USDA, and VA loan programs, along with general mortgage regulations.
High School Diploma or GED.

Nice To Haves

Proficiency in Encompass360 is highly preferred.
NMLS license is a plus, but not required.

Responsibilities

Prepare loan packages, verify documentation for accuracy, and proactively resolve any missing items or conditions.
Navigate Automated Underwriting Systems (AUS) to pre-qualify customers and utilize Encompass to keep files moving efficiently.
Act as the central point of contact for escrow officers, appraisers, inspectors, and insurance agents to ensure all requirements are met.
Provide exceptional service by keeping borrowers and real estate partners informed at every milestone, ensuring a "no-surprises" path to closing.
Manage databases, assist with creative marketing campaigns, and stay ahead of the curve on market trends and new loan products.

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