LO Assistant

Fairway Independent Mortgage Corporation • San Leandro, CA

4d • Onsite

About The Position

Join Our Team: Loan Officer Assistant (In-Office) Are you a detail-oriented professional with a passion for the mortgage industry? We are looking for a proactive Loan Officer Assistant to play a vital role in our lending process. In this position, you will be the engine behind the scenes, ensuring our loan applications move smoothly from initial contact to a successful closing. How You’ll Make an Impact As a key partner to our Loan Officers, you will manage the administrative and technical pulse of the loan lifecycle. Your primary mission is to ensure accuracy, maintain momentum, and provide a world-class experience for our clients.

Requirements

• Industry Experience: 1+ years of experience in mortgage lending or a related sales/financial environment.
• Tech Savvy: Proficiency in Encompass360 is highly preferred.
• Problem-Solving Mindset: A proven ability to analyze data, research complex issues, and make sound decisions in a fast-paced environment.
• Communication Skills: Excellence in building relationships with internal teams and external partners (agents, title companies, and clients).
• Knowledge Base: A basic understanding of Conventional, FHA, USDA, and VA loan programs, along with general mortgage regulations.
• Education: High School Diploma or GED.

Nice To Haves

• Licensing: NMLS license is a plus, but not required.

Responsibilities

• Loan Pipeline Management: Prepare loan packages, verify documentation for accuracy, and proactively resolve any missing items or conditions.
• Technical Coordination: Navigate Automated Underwriting Systems (AUS) to pre-qualify customers and utilize Encompass to keep files moving efficiently.
• Third-Party Liaison: Act as the central point of contact for escrow officers, appraisers, inspectors, and insurance agents to ensure all requirements are met.
• Client Advocacy: Provide exceptional service by keeping borrowers and real estate partners informed at every milestone, ensuring a "no-surprises" path to closing.
• Strategic Support: Manage databases, assist with creative marketing campaigns, and stay ahead of the curve on market trends and new loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees