LMS Support Specialist

GP Strategies•Troy, MI

About The Position

GP Strategies is seeking a technically strong LMS Administrator with hands-on experience in system integrations, SSO, webhooks, and API-based data flows to support enterprise clients using the Bridge LMS. This role sits at the intersection of learning technology, client enablement, and systems integration—supporting not only day-to-day LMS usage, but also the technical backbone that enables scalable learning programs. You’ll act as a trusted technical partner to client LMS administrators, supporting configuration, troubleshooting, and optimization of learning platforms that integrate with HRIS, identity providers, and other enterprise systems. This is not a ticket-only LMS admin role. You’ll be trusted to support enterprise-level integrations, influence how learning platforms scale, and grow into a consultative learning systems expert role. If you enjoy problem-solving at the systems level and working directly with clients, this role offers meaningful impact and growth.

Requirements

Bachelor’s degree or equivalent experience.
2+ years of hands‑on LMS administration experience in a production environment.
Demonstrated experience with: SSO implementations (SAML, OAuth, or similar) APIs and webhooks Automated user provisioning and daily data feeds
Experience supporting enterprise clients in a customer-facing technical role.
Strong analytical, troubleshooting, and root‑cause analysis skills.
Excellent written and verbal communication skills.

Nice To Haves

Experience with Bridge LMS or Oracle LMS.
Familiarity with SCORM and AICC content standards.
Experience working with HRIS, IAM, or ERP system integrations.
Intermediate Microsoft Office skills (Excel, Word, Outlook).
Background in learning technology, training operations, or SaaS technical support.
Instructor-led or virtual training delivery experience.

Responsibilities

Administer and support Bridge LMS environments, ensuring platform stability, data integrity, and secure access.
Configure and support SSO integrations (SAML/OAuth-based), including user authentication, role mapping, and permissions.
Manage daily data feeds and automated user provisioning via API-based or file-based integrations.
Configure and troubleshoot webhooks and APIs to enable real-time data exchange between the LMS and external systems.
Partner with client IT teams to support integrations with HRIS, IAM tools, and other enterprise platforms.
Serve as the first line technical support for client LMS administrators, with a focus on integration-related issues.
Train and guide clients on LMS configuration, user management, permissions, and best practices.
Take a consultative approach to problem-solving—identify root causes, recommend sustainable solutions, and prevent recurrence.
Upload, publish, test, and troubleshoot eLearning content (SCORM/AICC) within the LMS.
Coordinate with internal content, engineering, and support teams to resolve complex platform or integration issues.
Maintain client/learner records and ensure accurate data synchronization across systems.
Track and resolve support cases using CRM/issue‑tracking systems, including detailed documentation of technical issues and resolutions.
Contribute to internal process audits, technical documentation, and LMS best practices.
Identify opportunities to improve integration workflows, system reliability, and client experience.
Support international clients across time zones, including occasional off‑hours coverage.