LMS Administrator (m/f/d)
About The Position
We are looking for a reliable and service-oriented LMS and Training Support Administrator (m/f/d) to support the delivery of training programs within the EU Raw Materials Academy and EU Advanced Materials Academy. This role is a key operational position within the Education Team, ensuring the smooth day-to-day functioning of our Cornerstone OnDemand Learning Management System (LMS) and a positive learning experience for both learners and trainers. This is a junior role, ideal for someone with hands-on experience using LMS platforms — preferably Cornerstone — and a strong interest in education delivery, digital learning, and learner support. The successful candidate will act as the primary point of contact for LMS-related questions, course administration, and technical support, troubleshooting, and reporting, helping ensure that our online and hybrid training programs run efficiently and professionally.
Requirements
- Previous experience working with a Learning Management System, ideally Cornerstone (or similar enterprise LMS platforms).
- Experience supporting learners or instructors in an online, blended, or professional training environment.
- Strong service orientation and communication skills, with the ability to respond clearly and patiently to user queries.
- Good organizational skills and attention to detail, especially when managing enrolments, attendance, and course data.
- Comfort working with digital tools such as video conferencing platforms, spreadsheets, and collaboration tools.
- Ability to work independently, manage routine tasks, and follow established processes reliably.
- Excellent written and verbal communication skills in English (additional EU languages are an asset).
Nice To Haves
- Familiarity with professional training, adult learning, or continuing education environments.
- Basic experience with reporting or data exports from LMS platforms.
- Familiarity with professional education on technical topics, especially raw materials or advanced materials, is a bonus.
Responsibilities
- Managing course uploads, curriculum setup, assessment management, and course metadata management in the LMS
- Based on periodic reviews, update courses and curricula as needed, as well as support with the removal of courses and curricula at the end of the course lifecycle
- Define processes that support instructional designers provide you with the necessary information for setting up a course accurately.
- Manage the administration of the Learning Management System, including user and user profile management, enrolments and updates, permissions, and paywall management
- Ensure that training programs are correctly configured and accessible to learners and instructors.
- Serve as the first point of contact for supporting the learners participating in Academy courses
- Respond to questions and issues related to access, enrolment, navigation, attendance, assessments, and certificates, ensuring timely and professional support.
- Support trainers and course administrators in using the LMS, particularly for blended and hybrid learning formats
- Assist with course setup, participant management, attendance tracking, webinar integration, and troubleshooting during course delivery.
- Support the operational aspects of online and hybrid courses, including webinar scheduling, virtual classroom setup, attendance tracking, and coordination with trainers and learners before and during live sessions.
- Help maintain accurate learner records, attendance logs, and completion data within the LMS
- Support the generation of reports related to course participation, completion, and learner progress
- Use the standard reports, as well as custom reports available in Cornerstone
- Support the setup and administration of certificates, badges, and learning outcomes within the LMS
- Ensure learner data is accurate and complete to support credential issuance and alignment with defined competency or skills frameworks.
- Document common issues, FAQs, and workflows related to LMS and training delivery
- Suggest improvements to processes, user guides, and support materials to enhance the learner and trainer experience.
- Work closely with Education Managers, QA, Operations, and Communications colleagues to ensure LMS activities align with program requirements, reporting needs, and quality standards
- Train new members of the team on the capabilities and processes pertaining to the LMS
Benefits
- Be Part of Something Meaningful: Support Europe’s skills development in raw and advanced materials through high-quality training delivery.
- Remote Flexibility: Work full-time from anywhere within the EU as part of an international team.
- Hands-On Learning: Gain practical experience in LMS administration, digital education delivery, and learner support.
- Supportive Environment: Join a collaborative team that values reliability, learning, and continuous improvement.
- Career Development: Build a strong foundation for future roles in education operations, digital learning, or project support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
