Llamanos Hotline Worker_Every Other Weekend_11pm-7am_PT

YWCA of Western Massachusetts•Springfield, MA

25d•$19

About The Position

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.

Requirements

Associate’s degree plus 1 - 3 years of experience in human services;
Spanish language proficiency required;
Excellent verbal, written, and organizational skills, including computer skills;
Ability to resolve conflict in appropriate ways;
Must have knowledge of/contacts with community agencies;
Experience with and knowledge of accessing resources within the community;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

Nice To Haves

Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
Experience and knowledge of child development and impact of domestic violence on children preferred;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;

Responsibilities

Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
Answer 24-hour Llamanos Hotline Line within the first 3 rings.
Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.
Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
Conducts shelter and community-based counseling intakes.
Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
Complete overnight checklists.
Maintain client records.
Attend supervision, trainings, and staff meetings.
Assist with staffing shelter during crisis situations or in times where support is needed.
Perform other related duties as requested.