Temporary Hotline Representative

Maricopa County•Phoenix, AZ

2d•Onsite

About The Position

As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed. Maricopa County Elections serves over 2.5 million registered voters, supporting elections in cities, towns, school districts, and special districts. The organization emphasizes teamwork, a vibrant work environment, and making a positive impact in the communities of Maricopa County, the 4th largest and fastest-growing County in the United States.

Requirements

This position requires a high school diploma or GED
Must be a registered voter or have the ability to become a registered voter in the State of Arizona by time of hire
Must pass an applicable background screening
Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)
Must be able to work overtime as necessary

Nice To Haves

One or more years of poll worker experience
One or more years of general office experience
One or more years of moderate computer use experience
One or more years of election experience

Responsibilities

Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
Creates tickets detailing the call and what transpired
Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
Assists other divisions of Elections with their daily functions and activities