Livestream Moderator (TikTok Shop)

SuperOrdinary Talent•Beverly Hills, CA

16h•$25 - $30

About The Position

We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.

Requirements

Prior experience in live chat moderation, social media management, or customer service preferred.
Excellent communication and interpersonal skills.
Strong understanding of TikTok platform features and live streaming environment.
Ability to remain professional, patient, and attentive during live sessions.
Good problem-solving skills and quick decision-making.
Detail-oriented with the ability to multitask effectively.

Nice To Haves

Knowledge of e-commerce and live selling environments.
Experience working with fast-paced digital content.
Multilingual abilities are a plus.
Passion for social media trends and online community building.

Responsibilities

Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
Filter and report inappropriate comments or behavior to the relevant teams promptly.
Coordinate with the marketing and host teams to facilitate smooth live sessions.
Track viewer engagement and provide feedback for future live stream improvements.
Help manage inventory questions or issues related to products being showcased.
Stay updated on new TikTok features and best practices for live selling.