Full-time Live Teller

FivePoint Credit Union External • Port Arthur, TX

5d

About The Position

Responsible for providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Provides professional, prompt, and courteous service and respects the confidentiality of members, while performing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances. Balances each day’s transactions and verifies cash and check totals. Performs specific assigned side jobs and occasionally assists lobby tellers with a variety of duties as required. Performs most complex Teller functions as needed. Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner. ESSENTIAL FUNCTIONS Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. Assumes responsibility for establishing and maintaining effective, professional business relations with members. NON-ESSENTIAL JOB DUTIES Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Assumes responsibility for related duties as required or assigned.

Requirements

• High school graduate or equivalent is required.
• Knowledge of the fundamentals of quality customer service.
• Currency and check handling knowledge is required for full-time positions.
• Extensive customer service experience.
• Strong experience handling currency and checks is required for full-time positions.
• Excellent interpersonal and communication skills.
• Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.
• Professional in appearance and attitude.
• Good math skills.
• Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
• Good typing/data entry skills.

Nice To Haves

• Currency and check handling knowledge is preferred for part-time positions.
• Basic understanding of financial operations is strongly preferred.
• Knowledge of Teller operations is preferred.
• Strong experience handling currency and checks is preferred for part-time positions.
• Teller or related experience is strongly preferred.
• Ability to fluently speak and read in both English/Spanish.

Responsibilities

• Providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM).
• Providing professional, prompt, and courteous service and respects the confidentiality of members
• Performing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances.
• Balancing each day’s transactions and verifies cash and check totals.
• Performing specific assigned side jobs and occasionally assists lobby tellers with a variety of duties as required.
• Performing most complex Teller functions as needed.
• Establishing and maintaining effective, professional business relations with members.
• Establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED