Live Technical Launch Manager

Netflix•Los Gatos, CA

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Recently, we have expanded our entertainment offering with Live programming, including the NFL Christmas Day Games, the Jake Paul vs. Mike Tyson Fight, and the weekly WWE series, launched in January of 2025. We are looking for an experienced Technical Launch Manager to help drive the success of these live shows. As Technical Launch Manager, you will be responsible for managing the end-to-end live video pipeline, from the point of acquisition with our broadcast production partners to the hundreds of millions of global end-user devices. In partnership with dozens of teams and hundreds of cross-functional partners, you will plan and execute the critical path for the Live feeds and supporting infrastructure for Netflix's largest shows. Before the Event: You will ensure that all partners are aligned on team responsibilities and show-specific features (broadcast technology, localization and accessibility requirements, social and marking needs, member-facing features), and follow up on execution. You will lead readiness reviews, assess risks, and help drive them to resolution. You will schedule, coordinate, and document pre-event testing and validation. You will plan and lead all transmission testing and rehearsals, and coordinate on-call rotations and staffing requirements. During the Event: As a subject matter expert on Netflix's live streaming operations, you will partner with the Live Command Center Operations team to monitor the observability and health metrics of all live events. Your core responsibility is to serve as the lead for incident response: you will declare and manage live incidents, and coordinate the necessary communication and mitigation efforts across internal teams, third-party partners, and executive leadership. This role requires a hands-on approach to operational tasks, including end-user device testing and verifying critical show elements such as SCTE marker insertion, closed captions, and global language support. After the event: You will compile operations summaries, coordinate retrospectives, and follow up on reported incidents to ensure readiness ahead of the next event About You

Requirements

experience in planning, leading, and operating live shows in the streaming domain
directly supported 24x7 Linear Live Streaming (FAST, OTT, MVPD)
worked closely with engineers (as a project manager, technical program manager, or operations engineer, etc)
handled incidents in the context of live streaming
knowledgeable about live-streaming systems
good understanding of broadcast technology, encoding, cloud services, and media delivery via CDNs
great communicator and very organized
collaborate effectively with all stakeholders
thrive in a fast-paced environment and remain calm and focused amidst ambiguity
can execute the details while also being motivated to drive the team's strategic direction
excited about delivering live shows embedded in the Netflix culture

Nice To Haves

NOC or Broadcast Master Control experience

Responsibilities

managing the end-to-end live video pipeline
plan and execute the critical path for the Live feeds and supporting infrastructure for Netflix's largest shows
ensure that all partners are aligned on team responsibilities and show-specific features
lead readiness reviews, assess risks, and help drive them to resolution
schedule, coordinate, and document pre-event testing and validation
plan and lead all transmission testing and rehearsals, and coordinate on-call rotations and staffing requirements
partner with the Live Command Center Operations team to monitor the observability and health metrics of all live events
serve as the lead for incident response: you will declare and manage live incidents, and coordinate the necessary communication and mitigation efforts across internal teams, third-party partners, and executive leadership
compile operations summaries, coordinate retrospectives, and follow up on reported incidents to ensure readiness ahead of the next event