Live Site Specialist

FareHarbor•Denver, CO

2d•$24 - $36•Hybrid

About The Position

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One ‘Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the role: We are looking for an independent, self-motivated individual to maintain websites for a wide range of FareHarbor clients. This person should be ready to engage with clients to make the best decisions possible with their FareHarbor website. The Live Site Specialist will be responsible for working with multiple FareHarbor teams such as Support, Account Management, Strategic Partnerships and more. They will also be working with the clients directly. Your role will be to support clients in updating their websites while advising them on our best practice for conversions as well as self service tools ie: Compass, FH Training material etc. You will assist the client and fellow global LSS team members with any workarounds needed due to the limitations of FareHarbor’s Wordpress theme.

Requirements

Legally authorized to work in the United States
Fluent English, any other languages is a plus
Be able to communicate effectively with both technical and non-technical individuals
Ability to learn quickly and be comfortable with a fast-paced environment
Knowledge of customer service principles and practices
Knowledge of G Suite products such as Google Docs, Google Sheets, Google Drive, etc.
Have experience working with WordPress and/or another website building platform (Weebly, Wix, Joomla, Squarespace, GoDaddy, FTP, etc.)
Understand website best practices

Nice To Haves

Experience with SEO and Keyword research
Graphic Design
Zendesk experience
Have experience with HTML and CSS
DNS / Cloudflare experience

Responsibilities

Upgrade client's existing FareHarbor websites based on new offerings, best practices and data
Assist with time sensitive support requests for clients with existing FareHarbor sites
Interact with clients to provide and process information in response to inquiries, concerns, and requests about their FareHarbor website
Teach clients how to to take ownership of their FareHarbor sites and make updates on their own
Create and maintain documentation and training materials on FareHarbor sites
Work closely and effectively with other teams
Stay up to date on internet best practices and the changes that happen to those best practices
Use excellent written communication skills to interact with clients and explain complex topics to them
Prioritize time and work effectively and efficiently
Find and provide internal and external resources to help answer client inquiries and other teams/departments questions and concerns
Take on and own projects within the department if necessary
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Identify and escalate priority issues per Client specifications to appropriate parties involved