Live Ops Lead

ARB Interactive•Miami, FL

About The Position

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. Role Overview The Live Ops Lead will take part in our day-to-day casino operations, creating and executing engaging promotions, tournaments, and special events that drive player retention, engagement, and monetization across our platform.

Requirements

3+ years of experience in live operations for games or digital products
Strong project management skills with attention to detail
Experience designing and implementing player engagement initiatives
Analytical mindset with ability to optimize based on performance data
Bachelor's degree in Business, Marketing, or related field

Nice To Haves

Experience specifically in social casino or gambling-adjacent industries
Knowledge of player psychology and engagement drivers
Background in digital marketing or retention campaigns
Understanding of virtual economies and player incentives
Experience with A/B testing and performance optimization

Responsibilities

Design, plan, and execute a calendar of tournaments, challenges, and special events
Create compelling in-game promotions that drive engagement and monetization
Coordinate themed events aligned with holidays, game launches, and marketing campaigns
Analyze event performance and iterate on strategies to improve outcomes
Manage the implementation and scheduling of live operations activities
Ensure flawless execution of promotions, bonus events, and special features
Troubleshoot operational issues in real-time to minimize player impact
Coordinate with Platform team for technical implementation of special events
Develop strategies to increase daily active users and session length
Create and optimize engagement loops through well-timed events and rewards
Work with the retention team to implement targeted player reactivation campaigns
Design loyalty-building initiatives that encourage regular platform visits
Balance player experience with monetization opportunities in promotional design
Collaborate with Commercial Insights to optimize promotion parameters for ROI
Identify opportunities to enhance conversion through strategic event timing and rewards
Analyze player behaviors during events to refine future monetization strategies
Collaborate with Marketing on promotional messaging and communication
Work with the Casino & Content Manager to align events with game launches
Partner with Product and Engineering to implement new event features
Support VIP team with special events for high-value players
Manage back-office tools for promotion scheduling and configuration
Document processes and create templates for repeatable event types
Develop performance tracking systems for live operations activities
Train team members on operational tools and best practices