LIQUOR ROOM ATTENDANT

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

20h•Onsite

About The Position

The Beverage Liquor Room Attendant will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.). Liquor room Attendant will stock all liquor system manifold and maintain clean pump rooms. Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers. Tasks include pushing, pulling, lifting, bending, walking and reaching. Position requires the ability to communicate effectively in English. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High school diploma or its equivalency required.
Previous customer service experience preferred.
Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.
Must possess excellent communication skills.
Ability to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
Ability to lift up to 75 pounds, bend, pull and carry beverage stock to and from refrigerators and cabinets.
Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board.
Communication skills are utilized a significant amount of time when interacting with co-workers and supervisors.
Reading and writing abilities are utilized often when preparing meals from a recipe or when keeping track of inventory.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
May be required to work nights, weekends, and/or holidays.
Must be able to stand or sit for long periods.
Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

Responsibilities

Stocking of the liquor system manifold.
Maintaining clean and secure pump rooms at all times.
Assisting in the capacity of Bar Porter as needed
Wash glasses for the bartender and clear debris from the bar.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with management and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.
Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom.
Unload cart and place or stack orders in pre-designated areas.
Return empty cart to liquor storeroom.
Remove trash, empty boxes, and soiled bar towels one to four times a shift.
Sorts trash at dumpster areas into proper container, i.e. boxes, trash, and towels.
Return empty trash carts.
Know the location of all bars within the complex.
Thoroughly clean the floors of all mats and the floor behind bars (swing & graveyard shift).
Exchange empty bottles of liquor for full bottles in pump room.
Change Bag in Box, CO2 tanks and tap kegs.
May be called upon to deliver empty bottles to liquor storeroom area.
May be called upon to deliver ice to bars.
Punch time clock at beginning and end of shift, and sign in and out.