Liquor Board Community Liaison - Board of Liquor License Commissioners for Baltimore City

Baltimore City•Board, WV

1d•Onsite

About The Position

A Liquor Board Community Liaison coordinates the public information and customer service activities of the Board of Liquor License Commissioners for Baltimore City. Work of this class involves coordinating with Liquor Board Executive Staff regarding responding to inquiries but does not involve full supervisory or lead duties or responsibilities. Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical effort.

Requirements

Have a bachelor’s degree from an accredited college or university.
Have three years of experience in community advocacy, performing public information or public relations work.
Knowledge of community resources and functions.
Knowledge of the Maryland Alcoholic Beverages and Cannabis Article.
Knowledge of the principles and techniques of public information and relations.
Knowledge of the preparations of materials for release to the public.
Knowledge of complex office practices and procedures.
Knowledge of customer service-based practices and processes.
Skill in the use of applications of Microsoft Office Suite.
Skill in typing a variety of correspondence, forms, reports, and minutes.
Ability to speak and write effectively.
Ability to research and resolve complex and sensitive complaints and information request problems with tact, dispatch, and diplomacy.
Ability to accurately maintain a variety of records and prepare reports.
Ability to examine existing office procedures, to identify inefficiencies and to determine the most appropriate means of modifying them.
Ability to schedule work effectively and to shift work priorities in order to meet deadlines.
Ability to use good judgement and tact in resolving conflicts.
Ability to ascertain, evaluate, communicate, and address community concerns.
Ability to speak effectively before groups to explain agency procedures and to determine community concerns.
Ability to establish effective working relationships with various media, social, civic, and community organizations, and the public.