Linux Systems Engineer

Intelliforce-IT Solutions Group•Fort Meade, MD

1d•$145,000 - $187,000

About The Position

Join a fast-paced operations team delivering around-the-clock support for mission-critical Identity, Credential, and Access Management services. These systems protect sensitive workloads and secure enterprise authentication and authorization across the mission. In this role, you will help keep essential identity services stable, available, and ready when mission users need them most. What Makes This Opportunity Stand Out This role puts you at the center of operational trust and access. You will work directly with mission partners, developers, and end users to troubleshoot access issues, support customer integrations, and maintain seamless ICAM operations across environments. The work blends incident response, customer support, log analysis, REST service troubleshooting, and operational coordination, so every day stays hands-on and tied to real mission needs. At Intelliforce, your work is visible and your contributions matter. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another operations role. It is a chance to support systems that sit at the core of mission security and access.

Requirements

Clearance: Top Secret Clearance with Full Scope Polygraph, must be active. We do not have the ability to sponsor clearances
Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
7 or more years of System Engineering experience in programs of similar scope and complexity
Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Five additional years of System Engineering experience may be substituted for the degree, for a total of 12 years
Experience supporting online and telephone customers
Knowledge of PKI
Understanding of Attribute Based Access Control
Experience with entitlements management
Familiarity with LDAP directories
Ability to execute SQL queries
Understanding of REST services
Experience with ticket systems including JIRA, Redmine, or ServiceNow
Linux systems experience

Nice To Haves

Ability to troubleshoot complex software systems
Ability to document processes and system behaviors in Confluence
Ability to train and support customers
Ability to understand customer needs and turn them into actions
Ability to work independently

Responsibilities

Monitor ICAM systems in a 24x7 Ops Center and respond quickly to issues
Provide Tier 1 and Tier 2 support across email, chat, phone, and ticketing systems
Support enterprise customer integrations with ICAM services
Troubleshoot access failures, PKI issues, and attribute-based authorization problems
Analyze logs and system alerts to triage issues and identify root causes
Support REST service troubleshooting for customer applications
Update and maintain technical documentation and Confluence pages
Educate customers on system capabilities and requirements
Collaborate with development teams and explain operational issues clearly
Perform basic Linux troubleshooting and system interaction
Execute database queries to support incident resolution
Work independently in a high-tempo mission environment

Benefits

Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
Multiple medical plan options, including ones with zero deductible or premium for employees.
Generous 401(k) with immediate vesting—because your future matters now.
Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

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