Linux Support Technician, Manufacturing Operations

Anduril Industries • Atlanta, GA

1d • $47 - $62

About The Position

ABOUT THE JOB As a Linux Support Technician, Manufacturing Operations, you’ll play a critical part in ensuring production operations run smoothly and efficiently. Your primary responsibility will be responding to and resolving production system issues in real-time, leveraging your strong Linux knowledge and troubleshooting skills to unblock a plethora of problems ranging from networking to hardware connectivity on our Group 3 UAS platform: Altius. Working closely with our Production Operations, Manufacturing Engineering, and Software Engineering teams, you will focus on diagnosing problems, curating and documenting troubleshooting workflows, and escalating deeper technical challenges to engineering support. This role combines on-the-ground technical troubleshooting, operational rigor, and proactive process improvement. You’ll act as the first line of defense for keeping production systems up and running, ensuring minimal downtime for critical manufacturing processes. Key to success in this role will be robust Linux systems expertise, strong communication, and strong collaboration skills. You’ll also have opportunities to impact long-term improvements by building tools, scripts, and documentation to streamline future troubleshooting efforts. WHAT YOU'LL DO Provide hands-on, real-time technical support to resolve Linux-based production system issues. Debug hardware, software, and networking faults using diagnostic tools like logs, network traffic analyzers (e.g., Wireshark) Investigate and resolve recurring issues such as system bricking, connectivity problems, and compatibility errors Develop, maintain, and curate documentation, troubleshooting guides, and standard operating procedures (SOPs) for common problems Collaborate with cross-functional teams to escalate complex issues and drive systemic problem resolution Use Bash/Python scripting to build lightweight tools and automate repetitive debugging tasks Advocate for systems/process improvements, and communicate tooling needs to engineering teams responsible for long-term solutions Support production technicians when systems become blocked and ensure seamless handoffs with second-line support (T2 escalation)

Requirements

• 2+ years of hands-on experience with Linux systems in a troubleshooting or support role.
• Proficiency with Bash scripting/familiarity with Python
• Strong understanding of diagnostic tools
• Demonstrated ability to troubleshoot and triage hardware and software issues
• Experience operating in high-pressure environments where uptime is critical (manufacturing, robotics, IoT, cloud systems, etc.)
• Effective communication skills with the ability to distill technical findings into actionable plans for technical and non-technical stakeholders
• Experience collaborating with cross-functional teams in a production or technical support setting
• Willingness to work production hours and overtime as needed

Nice To Haves

• Familiarity with manufacturing or robotics systems with Linux-based deployments
• Interest in automation devices, home electronics, or personal projects involving Arduino, Raspberry Pi, or similar technologies
• Knowledge of hardware troubleshooting, including connectors, harnesses, and pin configurations
• Experience documenting and curating detailed knowledge bases, workflow tools, or SOPs
• Exposure to enterprise-scale systems, IoT devices, or environments with similar high-availability requirements
• A passion for figuring out complex systems, diving deep into logs, and building tools to improve future workflows

Responsibilities

• Provide hands-on, real-time technical support to resolve Linux-based production system issues.
• Debug hardware, software, and networking faults using diagnostic tools like logs, network traffic analyzers (e.g., Wireshark)
• Investigate and resolve recurring issues such as system bricking, connectivity problems, and compatibility errors
• Develop, maintain, and curate documentation, troubleshooting guides, and standard operating procedures (SOPs) for common problems
• Collaborate with cross-functional teams to escalate complex issues and drive systemic problem resolution
• Use Bash/Python scripting to build lightweight tools and automate repetitive debugging tasks
• Advocate for systems/process improvements, and communicate tooling needs to engineering teams responsible for long-term solutions
• Support production technicians when systems become blocked and ensure seamless handoffs with second-line support (T2 escalation)

Benefits

• Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
• Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees.
• Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
• Professional Development: Annual reimbursement for professional development
• Commuter Benefits: Company-funded commuter benefits based on your region.
• Relocation Assistance: Available depending on role eligibility.
• Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed