Line Service Manager
About The Position
The Line Service Manager is responsible for ensuring the daily departmental goals are met, the highest service quality is maintained, areas for improvement are quickly identified, and process improvements are efficiently implemented. In addition, they will lead the Line Service Technician team to achieve department goals and see that the team’s morale stays up and mission focused. Essential Job Functions Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. · Oversight of the Line Service Department and Line Service Technicians. · Maintain FBO/Line Service practices and procedures that contribute to a safe and positive work environment while demonstrating Sun Air Jets values. · Lead and assign training for new Line Service Technicians to ensure they are aware of appropriate regulations, procedures, and Company policies as well as keeping up-to-date and accurate training records. · Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements. · Supervise ramp, hangar, and fuel storage facility activities to ensure safe, efficient, and timely service delivery to our customers. · O versees facility management and maintenance needs. · Communication of work progress, safety, and escalated issues with the Director of Safety and FBO Operations. · Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements. · Coordinate with Customer Service Department to ensure customer experience needs are met and customer escalations are resolved timely. · Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed. · Comply and enforce employee adherence to company policy, procedures and safety standards. · Performing other duties as assigned relating to Line Service Department business and in accordance with direction from the Director of Safety and FBO Operations.
Requirements
- Maintain educated and knowledge of aviation operations and regulatory changes
- Ability to lead and motivate team to achieve individual and team deliverables and goals
- Valid driver’s license and approved driving record
- Ability to work with a variety of equipment and vehicles
- Attention to detail and high level of accuracy
- Strong interpersonal skills, the ability to resolve conflict, and promote teamwork
- Comply and drive team adherence to company policies and procedures
- Computer literate with intermediate experience using Microsoft office products
- Experience with NATA’s Professional Line Service
- Passion for aviation and a positive attitude!
Responsibilities
- Oversight of the Line Service Department and Line Service Technicians.
- Maintain FBO/Line Service practices and procedures that contribute to a safe and positive work environment while demonstrating Sun Air Jets values.
- Lead and assign training for new Line Service Technicians to ensure they are aware of appropriate regulations, procedures, and Company policies as well as keeping up-to-date and accurate training records.
- Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements.
- Supervise ramp, hangar, and fuel storage facility activities to ensure safe, efficient, and timely service delivery to our customers.
- Oversees facility management and maintenance needs.
- Communication of work progress, safety, and escalated issues with the Director of Safety and FBO Operations.
- Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements.
- Coordinate with Customer Service Department to ensure customer experience needs are met and customer escalations are resolved timely.
- Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
- Comply and enforce employee adherence to company policy, procedures and safety standards.
- Performing other duties as assigned relating to Line Service Department business and in accordance with direction from the Director of Safety and FBO Operations.
Benefits
- Sun Air Jets benefits package includes competitive hourly pay (plus tips), 401K with an employer match, health insurance (medical, dental, vision) mostly paid for by the company, and paid time off (vacation, sick, and holiday)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
