Line Service Manager (Aviation)

SKYSHARE•West Jordan, UT

5d•$25 - $30•Onsite

About The Position

Fast-flying, intensely passionate private aviation company seeks to hire a Line Service Manager to lead day-to-day line service operations at our South Valley Regional Airport FBO. This role is responsible for safe, efficient, and professional ramp operations, including fueling, aircraft towing and positioning, team leadership, equipment readiness, facility appearance, and customer service execution. The ideal applicant is a hands-on leader who sets the tone on the ramp, thrives in a fast-paced operational environment, and ensures SkyShare delivers a best-in-class experience to every pilot, passenger, and customer. The Mission for this Position: This position will provide immense job satisfaction for the unique individual who thrives on challenges, wants to grow, and join a fantastic team on a mission to impact the industry with a uniquely satisfying private flying experience. You could become an integral part of SkyShare’s continued, incredible success story. You will work as an advocate of our mission and company's values to become the most loved private jet company. About Us: SkyShare is one of the fastest-growing private aviation companies in the country. Named one of Utah's 100 fastest-growing companies and the Inc 5000's fastest-growing companies in the nation for the past five years. With operational bases in Ogden and Salt Lake City, UT, we offer the West's premier fractional aircraft ownership program, private aircraft charters, and managed aircraft services. Additionally, we operate FBO/Fuel services at the Gnoss Field Airport in Novato, CA. SkyShare operates a premium fleet ranging from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 16 years of aviation expertise and 130+ passionate professionals, we fly over 6,000 legs annually while delivering 5-star service and safety. Right Person, Right Seat: SkyShare is looking for a Line Service Manager with strong leadership presence and a high level of operational accountability. Our goal is to deliver an unforgettable, extraordinary experience for all of our clients. The ideal candidate is safety-focused, decisive, professional, and capable of leading teams while maintaining SkyShare’s high service standards. You must possess SkyShare's core values: Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results. Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations. Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations. Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.

Requirements

Minimum age of 18 years old
Valid driver’s license and ability to meet company insurance requirements
High school diploma or equivalent
2+ years of line service experience preferred
Demonstrated leadership ability with experience in training and directing teams
Strong knowledge of aircraft fueling procedures, fuel quality control, and ramp safety
Willingness to work days, nights, weekends, holidays, and on-call shifts as required
Ability to lift 50+ pounds and work outdoors in varying weather conditions
Leadership Presence: with the ability to set expectations, coach performance, and hold teams accountable
Adaptability and Change Management: Ability to respond effectively to changing operational demands
Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions
Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions
Ability to work independently and as part of a team in a high-stress, fast-paced environment while maintaining attention to detail
Strong organizational skills with the ability to manage multiple operational priorities
Mechanical aptitude related to fuel trucks, ground equipment, and ramp operations
Ability to operate fuel trucks and ground support equipment safely and confidently
Strong verbal and written communication skills with a customer-first mindset

Responsibilities

Lead all line service operations, ensuring safe, efficient, and compliant ramp activity at all times
Manage, handle, and dispense aviation fuels while maintaining strict quality control standards
Complete all required fueling documentation and applicable paperwork
Tow and position jet and piston aircraft; move aircraft in and out of hangars as needed
Perform and oversee ground support activities, including marshaling, baggage handling, and ramp readiness
Ensure compliance with ramp safety procedures, fueling standards, and operational best practices
Operate and oversee the daily operational readiness of fuel trucks and ground support equipment; coordinate maintenance needs with Facilities & Maintenance.
Ensure line staff adhere to fueling procedures and escalate compliance concerns as needed
Ensure equipment meets ATA 103 standards, environmental requirements, and local regulations
Monitor equipment condition and coordinate maintenance or repairs to minimize downtime
Maintain ramp readiness to support daily operations and peak traffic periods
Deliver outstanding customer service with professionalism, urgency, and accountability
Operate the fuel desk phone and facilitate fuel orders, rental vehicle bookings, and customer support requests
Resolve customer service issues quickly and effectively to protect relationships and SkyShare’s reputation
Coordinate closely with CSRs and flight crews to ensure seamless service execution
Train line service personnel and support ongoing coaching and development
Develop and implement Standard Operating Procedures (SOPs) to ensure consistent safety and service standards
Set expectations for performance, safety, and professionalism on the ramp
Ensure staffing levels meet operational needs for daily operations and peak demand periods
Lead by example, reinforcing accountability, teamwork, and a safety-first culture
Ensure operational cleanliness and readiness of ramp areas, hangar spaces, and immediate operational surroundings; escalate facility issues to Facilities & Maintenance.
Support overall FBO operations by assisting with special projects or operational needs as assigned
Build and maintain reciprocal relationships with aviation customers and industry partners to increase fuel sales and loyalty
Support fuel sales initiatives and preferred customer pricing programs as directed
Submit payroll, approve vacation and time-off requests, and complete administrative duties related to team management
Perform additional duties as assigned to support overall FBO success