Line Locator Supervisor | Rochester, NY

ACRT Services•Rochester, NY

About The Position

About the Role: The Line Locator Supervisor reports to the Operations Manager at Bermex. This position is responsible for overseeing the locating of underground utilities and associated equipment. This role involves managing a team of technicians, ensuring compliance with safety and regulatory standards, and maintaining accurate records. The Line Locator Supervisor plays a critical role in ensuring the efficient and safe operation of the utility system. Salary Transparency: Pay for this role is at $80,000/year.

Requirements

High school diploma or equivalent.
Must be 21 years of age or older.
Minimum of 3 years of experience in damage prevention, line locating, or a related field.
Proven experience in a supervisory or leadership role.
Strong knowledge of ticket management systems, safety protocols, and regulatory requirements.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and make sound decisions under pressure.
Must have a valid driver’s license.
Ability to multi-task and work independently as well as in a team.
Exceptional flexibility in daily routines and route scheduling.
Must be flexible in times of need, including extended nights and weekends.
Adequate time management skills to finish daily locate tasks in a timely manner.
Excellent communication skills, comfortable interacting with management and customers.
Ability to interact with unhappy or negative customers in a professional manner.
Excellent attention to detail for problem solving.
Ability to lift and carry heavy equipment and materials.
Willingness to work in various weather conditions and environments.

Nice To Haves

Advanced technical training or certification in line locating.
Additional experience in utility services or related fields.

Responsibilities

Supervise and provide guidance to a team of line locator technicians.
Conduct performance evaluations, provide training, and foster professional development within the team.
Oversee the daily ticket schedule and monitor safety, work quality and completion.
Ensure equipment is in good working condition.
Troubleshoot and resolve technical issues.
Routinely audit field employees.
Maintain and monitor employee Operator Qualifications (OQ’s).
Ensure all work is performed in compliance with safety regulations and company policies.
Conduct safety inspections and audits to identify potential hazards and implement corrective actions.
Stay updated on industry standards and regulatory requirements related to line locating practices.
Maintain accurate records of completed work orders and pictures.
Prepare and submit regular reports on team activities, performance, and any incidents or issues encountered.
Utilize computerized systems to track work orders, inventory, and other relevant data.
Address customer inquiries and complaints related to locate work orders.
Coordinate with other departments to ensure customer satisfaction and resolve service issues promptly.
Provide technical support and guidance to customers as needed.
Manage inventory of locating devices, tools, and parts to ensure adequate supply for ongoing operations.
Coordinate with procurement to order necessary equipment and materials.
Implement inventory control procedures to minimize waste and loss.

Benefits

Group health plans including medical/prescription, dental, vision and a variety of other coverage options.
Company paid group life insurance, accidental death & dismemberment insurance, short and long-term disability.
Flexible Spending Accounts or an option for a Health Saving Account with company match.
Company paid Employee Assistance Program (EAP) for all employees and eligible family members.
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
Roth or Traditional 401(k) Retirement plan with company match.
Paid Vacation.
Paid Holidays.
Paid Wedding Day.
Veterans Day paid time off for our veterans.
Paid Sick Time (New York based positions ONLY).
Company vehicle (for all driver-based positions).
Gas card for company vehicle (if applicable).
Company provided cell phone or mobile allowance (if applicable).
Boot allowance from approved vendors.
Daily per diem for travel-based positions.