Warranty Administrator

CITY ENTERPRISES LLC•Panama City, FL

11d•Onsite

About The Position

The Lincoln Warranty Clerk is responsible for processing, submitting, and tracking warranty claims in accordance with Lincoln and Ford Motor Company policies. This role ensures accurate reimbursement for warranty repairs while maintaining compliance with manufacturer guidelines and dealership procedures.

Requirements

Previous experience as a warranty clerk (Lincoln/Ford experience preferred)
Strong understanding of Lincoln/Ford warranty policies and procedures
Excellent attention to detail and organizational skills
Proficient in dealership management systems (CDK, Reynolds & Reynolds, etc.)
Ability to meet deadlines and manage multiple claims simultaneously
Strong communication and problem-solving skills
Basic accounting and administrative skills
High school diploma or equivalent required
Prior automotive dealership warranty experience preferred
Familiarity with Ford/Lincoln systems such as OASIS and FMC Dealer

Responsibilities

Prepare, submit, and follow up on Lincoln warranty claims in a timely manner
Review repair orders for accuracy, completeness, and warranty eligibility
Ensure claims comply with Lincoln/Ford warranty policies and procedures
Communicate with service advisors, technicians, and management to resolve claim discrepancies
Monitor claim rejections, denials, and chargebacks; take corrective action as needed
Maintain accurate records of warranty claims, payments, and adjustments
Process warranty parts returns and core returns according to manufacturer guidelines
Stay current on Lincoln/Ford warranty policy updates, bulletins, and recalls
Assist with internal audits and manufacturer warranty audits
Provide support to the service department regarding warranty coverage and documentation