Lincoln Compliance Revenue Agent
About The Position
The work we do matters! Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you! DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance, and an employee assistance program. We also invest in our staff’s development and offer free Linkedin Learning courses. We have on the job training and support from a Senior Agent and Supervisor. DOR also offers opportunity for advancement as position openings become available. DOR is seeking a self-motivated individual to join our Lincoln, NE office as a Customer Service Representative/Collections Agent. This individual will assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities. The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.
Requirements
- Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations.
- Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.
- Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; personal management; critical thinking; data entry; computer use and databases.
- Ability to : communicate to express clear and concise ideas; set priorities; relate effectively with people representing a variety of backgrounds; determine why a taxpayer is not in compliance; utilize collection procedures; use independent judgment.
Nice To Haves
- Two years of customer service or comparable work experience.
Responsibilities
- Assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities.
- Help the taxpayer correct these delinquencies in a variety of ways.
- Answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.
Benefits
- DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year!
- We offer competitive health insurance benefits, life insurance, and an employee assistance program.
- We also invest in our staff’s development and offer free Linkedin Learning courses.
- We have on the job training and support from a Senior Agent and Supervisor.
- DOR also offers opportunity for advancement as position openings become available.
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
