LIMS Support Specialist

Element Materials Technology•Huntington Beach, CA

1h•Onsite

About The Position

Element has an opportunity for a LIMS Support Specialist to join our growing Lab Systems Support team. This role is critical in ensuring the stability, performance, and user experience of Laboratory Information Management Systems (LIMS) across the Americas (U.S., Canada, and Mexico). Reporting to the Head of Lab Systems Support, you will provide first- and second-line technical support across a diverse portfolio of LIMS platforms, including SaaS, custom-built, and hybrid solutions. You’ll partner closely with global teams, laboratory stakeholders, and IT to resolve issues, enhance system functionality, and drive continuous improvement. This is an onsite position (Monday through Friday) in Huntington Beach, CA, with occasional travel to local labs and limited international travel as needed. Please note: Sponsorship is not available for this opportunity.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
Experience supporting enterprise systems (SaaS, custom, or hybrid), ideally within a laboratory or scientific environment
Strong troubleshooting skills across software, hardware, and network environments
Working knowledge of: Programming languages such as .NET, Python, VBA, or Java
SQL databases (querying, troubleshooting, basic optimization)
Microsoft Power Platform (Power Automate, Power BI)
Excellent communication skills with the ability to support technical and non-technical stakeholders
Strong analytical mindset with attention to detail and problem-solving capability
Ability to work independently and collaboratively in a global, cross-functional environment
Flexibility to adapt to changing priorities and support critical issues outside standard hours when needed

Nice To Haves

Experience with LIMS platforms or laboratory systems
Understanding of laboratory operations, data integrity, and regulatory standards (ISO, FDA, ITAR, Nadcap)

Responsibilities

Serve as the primary point of contact for LIMS-related support across the Americas region
Triage, prioritize, and resolve incidents and service requests in alignment with SLA targets
Troubleshoot software, hardware, and network issues impacting LIMS performance
Support end users with system navigation, functionality, and issue resolution
Perform system configurations, updates, and enhancements to meet business needs
Collaborate with global support teams to ensure consistent service delivery and knowledge sharing
Develop and maintain documentation including user guides, SOPs, and knowledge base articles
Support testing, validation, and deployment of system upgrades, patches, and new features
Identify recurring issues and recommend long-term solutions to improve system stability and usability
Partner with laboratory and IT stakeholders to support integrations, customizations, and process improvements