Limo Dispatcher

USA Transportation•Boca Raton, FL

3d•Onsite

About The Position

As a Limousine Dispatcher at USA Transportation, you will play a crucial role in ensuring the smooth and efficient operation of our luxury transportation services. You will be responsible for coordinating the timely dispatch of our fleet of vehicles and chauffeurs, ensuring the highest level of customer satisfaction. This position is located in Boca Raton.

Requirements

High School Diploma or Equivalent: additional education or relevant certification is a plus.
Previous Dispatch Experience: Demonstrated experience in dispatching, preferably in the transportation industry.
Geographical Knowledge: Familiarity with local streets, routes, and traffic patterns.
Strong Communication Skills: Excellent verbal and written communication skills to interact with clients, drivers, and team members effectively.
Problem-Solving Abilities: Ability to make quick decisions, troubleshoot issues, and adapt to changing circumstances.
Organizational Skills: Strong organizational and multitasking abilities to handle multiple tasks simultaneously.
Computer Literacy: Proficiency in using dispatching software and common office applications.
Customer Focus: A commitment to providing exceptional customer service and a customer-centric mindset.
Adaptability: Willingness to work in a fast-paced environment and adapt to changing priorities.
Availability: Flexibility to work shifts, including evenings, weekends, and holidays as required.

Responsibilities

Dispatch Coordination: Manage and coordinate the daily dispatch of limousines and chauffeurs to meet customer demands and schedules.
Customer Interaction: Communicate with clients to confirm reservations, address inquiries, and provide outstanding customer service.
Route Optimization: Efficiently plan and optimize routes for drivers to ensure on-time arrivals and departures.
Monitoring and Reporting: Monitor vehicle locations, traffic conditions, and potential delays, and provide timely updates to clients and drivers.
Emergency Response: Respond promptly to unforeseen situations, such as accidents or breakdowns, and coordinate necessary actions to minimize disruptions.
Record Keeping: Maintain accurate records of dispatch activities, client interactions, and driver assignments.
Driver Support: Provide guidance and support to chauffeurs, including assistance with navigation and addressing on-road issues.
Quality Assurance: Ensure that all vehicles are clean, well-maintained, and meet safety standards.
Collaboration: Collaborate with other team members to enhance overall service quality and efficiency.