Lighting Technical Lead

Van Meter•Cottage Grove, MN

3d•$85,000 - $100,000

About The Position

The Lighting Technical lead plays a crucial role at supporting our purpose to create lasting value for those we serve by being the liaison between our key supplier partners and the lighting team. The Lighting Technical Lead serves as a key interface and essential resource for our lighting customers. In addition to providing estimates, blueprint takeoffs, and design layouts with our lighting products, this individual will also work on key inventory strategies, rep agent alignment, and process implementation on behalf of the lighting team. The successful candidate will work closely with the sales team to ensure high customer satisfaction through the identification and quotation of best offering of our lighting products. The Lighting Technical Lead is seen as a champion for the company culture, our 5 P’s and our purpose to create lasting value for those we serve.

Requirements

Customer Focused
Ability to proactively analyze, identify & then follow up to resolve discrepancies
Detailed-Oriented
Strong troubleshooting and problem solving skills
Self motivated
Drive for continuous improvement
Ability to multi-task and juggle multiple priorities with strict deadlines
Strong work ethic with a positive attitude
Drives for continuous improvement
College degree preferred
Demonstrated leadership experience
Demonstrated performance excellence
Customer-facing relationship experience
Minimum 3 years experience preferred
Microsoft Excel skills are essential
Knowledge of Eclipse preferred
Excellent communication and interpersonal skills via phone, email and in person are required
Knowledge and experience with lighting products and distribution is preferred
Travel may be required (approximately 15%) for training and support of customer needs
Consistent sitting, working with hands and fingers, talking, hearing, near vision, work with others, contact with customers, work indoors
Frequent far vision, depth perception, field of vision
Some standing, walking, reaching, color vision, driving
Occasional lifting, carrying, bending, twisting, climbing, balancing, kneeling, crouching, crawling, work alone, work in temperature changes, work in noise and vibration, work in confined area and high places, mechanical and electrical hazards, explosive materials, fumes, odors, dusts, mists, and gases

Responsibilities

Foster a culture of excellence, ownership, appreciation, leadership, engagement, and enjoyment on the team
Using extensive experience (design knowledge, systems, processes, business, and products) provide guidance, direction, and leadership on day-to-day business issues within the team
Service the commercial and industrial establishment customer as well as contractors by providing projects or information on products or services
Lead team members in efforts to take on more responsibility, drive improvement and help grow business
Assist team members with resolving complicated issues, while fostering team member growth with an eye towards overall company and customer impact
Lead documenting of issues and possible improvement opportunities
Identify opportunities for team improvements
Lead technical resolution of system issues
Lead training of existing and new team members
Manage both inbound and outbound sales communication both internally and externally
Assist customers with lighting product selection and application
Offer training for lighting software
Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
Provide customers with accurate stock and delivery information
Provide feedback on adequate stock levels
Build and maintain customer relationships
Review and analyze reports of business transactions
Provide sales data for new and existing customers for database entry
Work closely with Outside Sales Representatives to keep account activities and literature up to date
Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.