Lighting Technical Lead

Van Meter • Cottage Grove, MN

2d

About The Position

The Lighting Technical lead plays a crucial role at supporting our purpose to create lasting value for those we serve by being the liaison between our key supplier partners and the lighting team. The Lighting Technical Lead serves as a key interface and essential resource for our lighting customers. In addition to providing estimates, blueprint takeoffs, and design layouts with our lighting products, this individual will also work on key inventory strategies, rep agent alignment, and process implementation on behalf of the lighting team. The successful candidate will work closely with the sales team to ensure high customer satisfaction through the identification and quotation of best offering of our lighting products. The Lighting Technical Lead is seen as a champion for the company culture, our 5 P’s and our purpose to create lasting value for those we serve.

Requirements

• Customer Focused
• Ability to proactively analyze, identify & then follow up to resolve discrepancies
• Detailed-Oriented
• Strong troubleshooting and problem solving skills
• Self motivated
• Drive for continuous improvement
• Ability to multi-task and juggle multiple priorities with strict deadlines
• Strong work ethic with a positive attitude
• Drives for continuous improvement
• College degree preferred
• Demonstrated leadership experience
• Demonstrated performance excellence
• Customer-facing relationship experience
• Minimum 3 years experience preferred
• Microsoft Excel skills are essential
• Excellent communication and interpersonal skills via phone, email and in person are required
• Travel may be required (approximately 15%) for training and support of customer needs
• Consistent sitting, working with hands and fingers, talking, hearing, near vision, work with others, contact with customers, work indoors
• Frequent far vision, depth perception, field of vision
• Some standing, walking, reaching, color vision, driving

Nice To Haves

• Knowledge of Eclipse preferred
• Knowledge and experience with lighting products and distribution is preferred
• Occasional lifting, carrying, bending, twisting, climbing, balancing, kneeling, crouching, crawling, work alone, work in temperature changes, work in noise and vibration, work in confined area and high places, mechanical and electrical hazards, explosive materials, fumes, odors, dusts, mists, and gases

Responsibilities

• Foster a culture of excellence, ownership, appreciation, leadership, engagement, and enjoyment on the team
• Using extensive experience (design knowledge, systems, processes, business, and products) provide guidance, direction, and leadership on day-to-day business issues within the team
• Service the commercial and industrial establishment customer as well as contractors by providing projects or information on products or services
• Lead team members in efforts to take on more responsibility, drive improvement and help grow business
• Assist team members with resolving complicated issues, while fostering team member growth with an eye towards overall company and customer impact
• Lead documenting of issues and possible improvement opportunities
• Identify opportunities for team improvements
• Lead technical resolution of system issues
• Lead training of existing and new team members
• Manage both inbound and outbound sales communication both internally and externally
• Assist customers with lighting product selection and application
• Offer training for lighting software
• Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
• Provide customers with accurate stock and delivery information
• Provide feedback on adequate stock levels
• Build and maintain customer relationships
• Review and analyze reports of business transactions
• Provide sales data for new and existing customers for database entry
• Work closely with Outside Sales Representatives to keep account activities and literature up to date
• Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.

Benefits

• Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level