LIFT Admissions Support Specialist

Republic Airways•Indianapolis, IN

16d

About The Position

Supporting our Admissions and Recruiting teams at Lift Academy, Admissions Support Specialist responds to customer inquiries (Phone, Text, Online Chat and Email) on pre and post sales contacts. This individual must have superior customer service skills, and the ability to engages with customers in our overall operations to answer questions, discuss programs and resolving any customer service questions.

Requirements

Customer focused with strong listening skills, ability to demonstrate empathy and build rapport with customers
Confident, courteous and displays strong interpersonal skills
Ability to work in a fast-paced office environment with strong attention to detail
Must be flexible with the ability to adapt to changes quickly
Ability to work under pressure and excel
Computer skills including Microsoft Outlook, Word, and Excel
High school diploma required (College degree preferred)
Minimum of 1 year of customer service experience

Responsibilities

Meets goals and objectives on a daily, weekly, and monthly basis
Communicates with professionalism and respect in all interactions
Answering inbound inquiries from customers (Phone, Text, Online Chat and Email)
Outbound calls, text, and emails to all inquiries consistently
Assesses customer needs and proactively provides solutions
Drives customer retention by delivering superior customer service, thorough product knowledge and ability to diagnose & resolving various questions
Keeps customers informed and prepared of next steps in the process.
Ensures high volume of shows for those looking to complete a tour and interview onsite
Updates systems with proper notes to ensure others who assist the customer are fully informed of the progress
Sends reminders and follows up to all customers that are attending any events onsite
Maintains knowledge of programs, promotions, and procedures through meetings and training.
Communicates effectively with team members in a fast-paced sales organization