Admissions Specialist

ABHS•Cherry Hill Township, NJ

About The Position

The position is responsible for ensuring that all clients are effectively triaged and evaluated for appropriateness for admission to Victory Bay Recovery Center, and clients who do not meet eligibility criteria are effectively referred to an appropriate treatment center.

Requirements

High school diploma or equivalent required
2-4 years' experience in a healthcare setting, with demonstrated experience in customer service, operations, staffing, and teamwork preferred.
Working knowledge of Drug & Alcohol Treatment
Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities.
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Nice To Haves

Associate’s Degree preferred
Current CPR Certification
Narcan Certified

Responsibilities

Facilitates the admissions process for new clients.
Collaborates with Admissions Manager to determine financial/clinical eligibility for incoming admissions.
Ensures all clients who are not eligible for admission are referred to a partnering treatment center.
Screen clients according to criteria set forth by the company and reject or accept clients appropriately.
Coordinates with Medical, Clinical, and Operations departments to facilitate admissions.
Coordinates the referral and intake process with the appropriate staff.
Assesses appropriate level of care based on pre-screen assessment and stated need and insurance.
Executes follow up procedure for all non-converted admissions.
Executes follow up procedure for all non-converted refer outs.
Maintains communication with Outreach Coordinators for appropriate referral targets.
Maintains communication with referral sources, families, patients, and staff.
Assists with training new Admissions Coordinators and Patient Access Coordinator.
Assists with Admissions/Outreach data management, including bed-board and referral spreadsheets.
Maintain client confidentiality.
On-Call/After-Hours Phone coverage and availability.
Accept new tasks as they arise and constantly explore opportunities to grow within the organization.
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.