LIFELINE SIM SUPERVISOR - BIRMINGHAM

ThinkTank • Birmingham, AL

4d

About The Position

Lifeline SIM partners with the nation's largest wireless service providers to connect underserved communities with free and affordable mobile service. As a Lifeline Supervisor, you'll build and lead a high-performing enrollment team of 3+ agents while managing your own enrollments and growing your income exponentially.
This role combines hands-on enrollment expertise with team management and business development - perfect for entrepreneurs and natural leaders who want to scale their earnings through smart team-building.

Requirements

• High school diploma or GED (college/advanced certification preferred)
• 2+ years experience in field sales, team management, or community outreach
• Proven ability to recruit, train, and motivate teams
• Reliable transportation and ability to work locally in your neighborhood
• Valid 1099 independent contractor eligibility
• Strong leadership and communication skills
• Detail-oriented with comfort in digital tools and compliance systems
• Self-motivated, goal-driven, organized, and results-focused
• Committed to ethical practices and FCC regulatory compliance

Nice To Haves

• Previous team leadership or management experience
• Established local community networks and partnerships
• Experience with low-income support programs or community service
• Bilingual fluency (English/Spanish)
• Sales or enrollment background
• Understanding of Lifeline program and eligibility criteria

Responsibilities

• Recruit, train, and support 3+ enrollment agents using Lifeline SIM's proven onboarding system
• Coach agents on enrollment best practices, compliance, and customer service excellence
• Set team goals and track performance metrics daily
• Maintain team morale through recognition, feedback, and development opportunities
• Ensure compliance across all team members' enrollments and documentation
• Enroll qualified customers for FREE Lifeline SIM cards using their existing phones
• Verify eligibility securely through compliant systems
• Explain program benefits and activate services
• Promote device upgrades and premium offerings
• Meet individual enrollment goals while supporting your team
• Organize and execute marketing events, community outreach, and retail activations
• Build relationships with local organizations, schools, nonprofits, and community partners
• Identify high-traffic locations for enrollment opportunities in your neighborhood
• Manage team schedules and coordinate daily operations

Benefits

• Exponential earning potential - Commission from your enrollments PLUS your agents' enrollments
• Build a business - Develop a team-based operation with recurring revenue
• Bi-weekly payments - Consistent paycheck with performance bonuses
• Flexible leadership - Manage your team your way with full autonomy
• Scalable model - Start with 3 agents, grow to 5, 10, or more
• Training provided - Comprehensive supervisor training and ongoing field support
• Leadership track record - Join 30+ year industry veterans
• Zero startup costs - No franchise fees, no overhead
• Community impact - Build something meaningful while building wealth
• 1099 independence - Control your business model and income

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED