Lifeguard - Dollywood's Splash Country - Seasonal (16+ Years Old)

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

At Dollywood Parks & Resorts, we are seeking a Lifeguard who will embody our mission of Creating Memories Worth Repeating while Bringing Families Closer Together. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. This role exists to provide proactive guest supervision and service in and around aquatic venues. The Lifeguard is responsible for the safe operation of assigned attractions. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of Dollywood Parks & Resorts. The Lifeguard may serve at the Dollywood Theme Park property during Dollywood’s Splash Country’s off-season. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 15 years of age
Employees may be required to be 18 years of age to operate some equipment
Must successfully complete a pre-employment drug screening and background check.
Successfully complete Ellis and Associates International Lifeguard Training Program course
Special Facilities certification: Able to complete CPR certification Able to swim 200 yards using crawl or breaststroke without resting Able to surface dive feet-first and retrieve a 10-pound diving brick from depth of 8 feet Able to tread water for 2 minutes without using arms Pass a written 50 question test and water practical examinations with a score of 80% or better
Shallow Water certification: Able to complete CPR certification Able to swim 50 yards using crawl or breaststroke without resting Able to feet-first surface dive and retrieval of 10-pound diving brick from depth of 5 feet and must be able to swim 10 feet under water Pass written 50 question test and water practical examinations with a score of 80% or better
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift up to 50 lbs
Able to tolerate various temperatures when working outdoors
Able to have a minimum of 20/25 or 20/25 corrected vision with no permanent abnormalities of either eye
Able to wear corrective lenses as needed to assure a minimum of 20/25 vision while wearing sunglasses
Able to sit, walk, run, and stand on concrete, uneven surfaces, and in the water for 10+ hours
Able to climb steps with good balance
Able to tolerate noise and heights
Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc.
Able to bend, twist, and/or stoop for continuous periods
Able to push rafts
Able to perform other functions as assigned by Management
Able to project voice and clearly speak with authority to direct guests who are acting in an unsafe manner

Responsibilities

Provide proactive guest supervision in and around water attractions
Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations to appropriate leadership
React calmly and quickly in emergency situations and provide care that is consistent with the Ellis and Associates International Lifeguard Training Program
Visually observe guest actions and ride operations to ensure a safe guest experience
Maintain count of number of riders as required to ensure a consistent rider experience
Provide Park information and initiate friendly and professional interactions with guests to Create Memories Worth Repeating™
Participate in all required training courses including weekly in-service training
Maintain Park cleanliness and appearance
Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when Safety Standards or Procedures have been violated, or a safety hazard to Guests or Hosts occurs
Work at elevated locations including tops of attraction towers and play structures
Dispatch riders at tops of attractions and maintain proper throughput and line speed
Complete required ride throughs to ensure an accurate and safe guest experience
May assist with pre and post operational responsibilities including attention to detail cleaning that may require training and use of chemicals or powered equipment including leaf blower, pressure washer, and air compressor