LifeFlight Emergency Communication Specialist - $5,000 Sign-on Bonus, Variable Shifts

Vanderbilt University Medical Center•Nashville, TN

About The Position

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Operating in conjunction with other team members, performs a diverse range of specialized functions in support of air medical operations, internal emergency medical response, medical coverage for events of varying size, and regional EMS resources and other healthcare partners throughout the Mid-Cumberland Region of Tennessee. LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances. This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads. All aircraft dispatching is done by Air Methods AirCom. All FAA Part 135 aviation services provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft. All aircraft dispatching for Vanderbilt LifeFlight is done by Air Methods Communications (AirCom), the only center of its size and scope in the nation. AirCom provides seamless communications between air medical crews, hospitals and emergency personnel. Established in 1996 and based in Omaha, NE., AirCom specialists field calls, provide flight coordination, flight following, and logistical support for more air medical aircraft across the nation. All Communication Specialist receive additional training for all programs within their assigned region so they can provide additional support to the region when necessary. FlightCom provides seamless communication between air medical crews, hospitals and emergency personnel. FlightCom specialists field calls, provide flight coordination, flight following and logistical support. All communication specialists receive specialized training. Performs flight coordination. Performs ground, event communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

Requirements

Emergency Medical Dispatcher - Association of Public-Safety Communications Officials (APCO)
LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience Experience Level : 1 year
High School Diploma or GED

Responsibilities

Track inbound and outbound aircraft at VUMC helipads.
Maintain real-time awareness of helicopter air ambulances operating in the Nashville area.
Coordinate aircraft movements to optimize helipad usage and patient delivery.
Communicate directly with pilots and flight crews regarding helipad status and traffic.
Relay air safety advisories, including wind conditions, weather updates, and nearby aircraft activity.
Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.
Facilitate real-time medical consultation via radio or telephone between prehospital providers and physicians.
Assist with the coordination of EMS resources and responses during Mass Casualty Incidents or Disasters.
Facilitate interoperable communications.
Maintain effective communication and coordination with hospitals, EMS agencies, and emergency services.
Understands the operations and applications of all communication equipment.
Communicate information and emergency notifications to customers in an efficient, concise and courteous manner.