Life Spa Lead Coordinator

Life Time•Houston, TX

11d

About The Position

As a LifeSpa Lead Coordinator you will partner with the Spa Manager to ensure the LifeSpa Coordinator Team provides exceptional guest service at the front desk. You will also assist with administrative duties and serve as the leadership point of contact when the Spa Manager is not available.

Requirements

High School Diploma or GED
1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industry
Intermediate computer skills and proficiency in Microsoft Office Suite
Ability to work a minimum of 20 hours a week

Nice To Haves

1 to 2 years of experience as a LifeSpa Coordinator

Responsibilities

Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
Cleans and stocks shelves as necessary when products are low, or retail product order is delivered
Drives service and retail awareness through individual and LifeSpa designed promotions
Leads, develops, and oversees the LifeSpa Coordinator team
Creates the coordinator monthly schedules to manage to the front desk payroll budget
Assists the Spa Manager with documenting Guest Challenges (Listen, Empathize, Apologize, Fix/Follow Up) and works with Spa Manager to resolve guest challenges
Assists the Spa Manager to ensure guests are pre-booked 40% of the time or more per day
Achieves 100% or more of monthly retail goal
Educates coordinators on daily revenue needs and sets goals based on cross sales needed
Serves as a positive role model to all team members to create a happy work environment