Life Insurance Client Contract Invoicing

DXC Technology•Nashville, TN

About The Position

Summary The Client Life Cycle Support Client Contract Billing Analyst is responsible for interpreting and implementing all contractual invoicing requirements. This position will work with the CSM (Customer Service Manager), ADL (Account Delivery Lead), and AGM (Account General Manager) to ensure an up-to-date Master Service Agreement, Statement Of Work, Amendment, and/or Purchase Order exist for the agreed billable items. They are responsible for maintaining all invoicing backup information to be provided to the client and/or auditors. Essential Job Functions Collaborate and participate in meetings with CSM (Customer Service Manager), ADL (Account Delivery Lead), AGM (Account General Manager), and the Corporate Billing teams to ensure the client is invoiced according to the contract agreement. Review the contract invoicing requirements for implementation feasibility. Track contract changes and expiration dates to ensure DXC is in compliance. This includes change controls, settlement agreements, amendments but is not limited to this list. Review and understand contract for all deliverables and requirements (Transition Fees, Policy Counts, T&M Labor, SLA Requirements, Pass-Through Expense, CPI language, Erroneous Payments), but not limited to this list. Work with Billing Manager and CSM to create or change charge codes for billing purposes ( W ork B reakdown S tructure). Review T&M Labor and work with WBS owner or CSM for any labor adjustments prior to invoicing the client to ensure accurate and timely billing. Determine labor rates based on job descriptions or roles. Work with the CSM to obtain approval. Once approval is obtained, submit the bill rate changes in the current invoicing system (SAP). Download the billing system (SAP) reports and verify if vendor expenses should be passed through to the client or are non-billable and thus an expense to DXC based on the contract language. Once that is complete, validate/review each vendor invoice for accuracy. Maintain and update Consumer Price Increase (CPI) changes, submit the rate changes (PHRate file) for the CPI changes as needed. Update and trend policies and transaction counts monthly to ensure all charges have been included in the monthly client invoice. Calculate the SLA (Service Level Agreement) penalties per the terms of the contract monthly with either a monthly or annual penalty payout to the client. Verify the Improper Disbursement penalty report provided by the business owner is in line with the contract language to determine the accuracy of the reported penalty payout to the client. Create and submit volumes files for policy count invoicing for upload to SAP Review and approve consumption in the billing system. Review and balance draft invoices and obtain stakeholder approval to generate the final invoice. Prepare client package for delivery and/or upload to client Accounts Payable site. Collaborate with the client and CSM to ensure current POs are obtained for invoicing. Maintain and update client invoicing procedures for the assigned clients. Analyze the cost per policy report for trending anomalies: research all trending anomalies and follow-up on all vendor issues. Assist with investigating and resolving Accounts Payable or Accounts Receivable issues. Work with the procurement team to ensure all purchase orders are processed against the correct client, and that the correct charge code is used. Prioritize action steps and workload with minimal supervision to meet deadlines. Resolve issues related to customer billing and any other items within the billing team’s control. When required, assist the AP Team, AR Team, CSM, ADL or/and AGM with complex billing disputes by being able to draw on knowledge of contractual obligations related to invoicing and forensic analysis to substantiate the billing elements. Assist with vendor invoice cost code allocation when needed. Assist Billing Manager, Billing Lead, and team when needed. Any additional responsibilities requested by Management or the team lead.

Requirements

Bachelor’s degree in Business, Finance, or Accounting, or equivalent work experience
A minimum of 5 years’ experience in client invoicing or a similar role
A minimum of 3 years’ experience in Accounts Payable & Accounts Receivable processing
A minimum of 3 years of interpreting and executing contract requirements for client invoicing
Advanced Microsoft Excel knowledge, understanding and utilizing formulas (complex formulas), pivot tables, and data compilation and analysis.
Intermediate English language communication skills (verbal and written)
Ability to troubleshoot computer
Ability to prioritize, plan and organize work requirements to meet assigned deadlines.
Ability to respond quickly and offer solutions to customers’ requests.
Able to work independently and with a team, under minimal supervision.
Detail orientated with excellent follow-through skills.
Ability to work flexible hours.
Ability to multi-task, prioritize in a challenging environment.
Comfortable dealing with people of all levels within an organization
Ability to accept direction, apply defined business rules, and follow defined processes.
Intermediate people skills to interact with customers and team members.
Intermediate analytical and problem-solving skills

Nice To Haves

Knowledge of SAP Accounting System is a plus.

Responsibilities

Collaborate and participate in meetings with CSM (Customer Service Manager), ADL (Account Delivery Lead), AGM (Account General Manager), and the Corporate Billing teams to ensure the client is invoiced according to the contract agreement.
Review the contract invoicing requirements for implementation feasibility.
Track contract changes and expiration dates to ensure DXC is in compliance. This includes change controls, settlement agreements, amendments but is not limited to this list.
Review and understand contract for all deliverables and requirements (Transition Fees, Policy Counts, T&M Labor, SLA Requirements, Pass-Through Expense, CPI language, Erroneous Payments), but not limited to this list.
Work with Billing Manager and CSM to create or change charge codes for billing purposes ( W ork B reakdown S tructure).
Review T&M Labor and work with WBS owner or CSM for any labor adjustments prior to invoicing the client to ensure accurate and timely billing.
Determine labor rates based on job descriptions or roles.
Work with the CSM to obtain approval.
Once approval is obtained, submit the bill rate changes in the current invoicing system (SAP).
Download the billing system (SAP) reports and verify if vendor expenses should be passed through to the client or are non-billable and thus an expense to DXC based on the contract language.
Once that is complete, validate/review each vendor invoice for accuracy.
Maintain and update Consumer Price Increase (CPI) changes, submit the rate changes (PHRate file) for the CPI changes as needed.
Update and trend policies and transaction counts monthly to ensure all charges have been included in the monthly client invoice.
Calculate the SLA (Service Level Agreement) penalties per the terms of the contract monthly with either a monthly or annual penalty payout to the client.
Verify the Improper Disbursement penalty report provided by the business owner is in line with the contract language to determine the accuracy of the reported penalty payout to the client.
Create and submit volumes files for policy count invoicing for upload to SAP Review and approve consumption in the billing system.
Review and balance draft invoices and obtain stakeholder approval to generate the final invoice.
Prepare client package for delivery and/or upload to client Accounts Payable site.
Collaborate with the client and CSM to ensure current POs are obtained for invoicing.
Maintain and update client invoicing procedures for the assigned clients.
Analyze the cost per policy report for trending anomalies: research all trending anomalies and follow-up on all vendor issues.
Assist with investigating and resolving Accounts Payable or Accounts Receivable issues.
Work with the procurement team to ensure all purchase orders are processed against the correct client, and that the correct charge code is used.
Prioritize action steps and workload with minimal supervision to meet deadlines.
Resolve issues related to customer billing and any other items within the billing team’s control.
When required, assist the AP Team, AR Team, CSM, ADL or/and AGM with complex billing disputes by being able to draw on knowledge of contractual obligations related to invoicing and forensic analysis to substantiate the billing elements.
Assist with vendor invoice cost code allocation when needed.
Assist Billing Manager, Billing Lead, and team when needed.
Any additional responsibilities requested by Management or the team lead.